Technical Writer (Remote)

Smartrecruiters New York , NY 10007

Posted 3 weeks ago

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all.

Job Description

We are currently looking for a Technical Writer to join our Product team. In this role, you will write enablement documentation, build better experiences with our feature content, and assist our product teams in microcopy. If that excites you, then we can't wait to connect. Our product team helps build world-class products that help our customers take care of applicants from "Hi to Hired."

This is a fully remote role. You may be located anywhere on the east coast or must be willing to work east coast hours.

What you'll deliver:

  • Create long-form content that helps our customers understand the value of our product,

  • Clear copy that helps make our feature set clear to the user,

  • Communicate with different teams, ranging from engineers to salespeople, with the ability to adapt to the complexity of different topics,

  • Interview our subject matter experts (SMEs) to understand and document our technology

  • Develop release specific content that drives greater product adoption,

  • Create and adapt content for different mediums (help center, presentations, release notes, tooltips, product guides, etc.) and audiences.

Qualifications

  • 3 plus years of experience as a technical writer in a relevant field

  • Experience creating documentation for a technical audience

  • Strong written and verbal communication skills

  • Experience with online advertising tools

  • Strong attention to detail

  • Self-starter with a passion to thrive in a fast-paced, ever-changing environment

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Writer

Rokt

Posted 2 days ago

VIEW JOBS 10/19/2021 12:00:00 AM 2022-01-17T00:00 <p><strong>Who we are</strong></p><p>Rokt is expanding rapidly and globally – operating in 16 markets worldwide, with its headquarters in NYC, and a major R&amp;D hub in Sydney. As the global leader in ecommerce technology, Rokt powers the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, Lands' End, Fanatics, GoDaddy, Vistaprint, and HelloFresh. Our mission: To make ecommerce smarter, faster, and better.</p><p>With annual revenues of more than US$150M (pacing to $170M in 2021) and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. </p><p>Keen to join a fast-growing company and a vibrant culture? Learn more at <a href="http://rokt.com" rel="nofollow noreferrer noopener" class="external">rokt.com</a>.</p><p><strong>Requirements</strong></p><p><strong>About the role</strong></p><p>Rokt is seeking an experienced Technical Writer to join our talented Product team in New York City or Sydney, Australia. You’ll have the opportunity to make an immediate impact, owning our information architecture for all products, including our technical documentation and user guides published on <a href="http://docs.rokt.com" rel="nofollow noreferrer noopener" class="external">docs.rokt.com</a> for external users. You’ll partner closely with other stakeholders across Product, Engineering, Marketing, Product Marketing, and more to effectively create content for technical and non-technical audiences as we move towards launching our platform for self-serve users. Your success will be measured by the effectiveness of our documentation to enable clients and self-serve users to use our platform. </p><p><strong>Responsibilities</strong></p><ul> <li>Own the overall information architecture of docs.rokt.com, ensuring that all content is in the appropriate location and meets the company brand guidelines</li> <li>Own the end-to-end content lifecycle by creating, editing, and publishing content using Docusaurus &amp; Github; familiarity with markdown highly preferred</li> <li>Measure the effectiveness of documentation in order to iterate and improve docs.rokt.com and other sources of external content</li> <li>Collaborate with Engineers, Product Managers, Product Designers, and Product Marketers to create technical documentation, product-related user guides, FAQs, product release notes, and more</li> <li>Partner with Marketing, Product Marketing, Product Managers, and Engineers to create product-focused content including posts for our engineering blog, technical whitepapers, and more</li> <li>Own and educate internal teams on the written content guidelines, including content standards, best practices, and more ensuring consistent tone, voice, and language</li> <li>Partner with Product Designers and Product Managers to ensure clear UI copy in our platform and easy to understand platform user guides</li> </ul><p><strong>Requirements</strong></p><ul> <li>Prior experience as a technical writer, preferably at a high-growth, B2B software company </li> <li>A strong portfolio that demonstrates your ability to write for both technical and non-technical audiences, including technical documentation and content</li> <li>Great writing skills and a command of the English language, with a knack for explaining complex, technical concepts (like machine learning) in a simple and easy to understand way</li> <li>Analytical and data-driven approach to evaluating the business impact of your work, with a commitment to ensuring your efforts lead to results</li> <li>Proven ability to build trust and mutual respect, working closely with other stakeholders across multiple departments and offices</li> <li>Proactive with a drive to solve problems with innovative solutions, geared towards action in an ambiguous, fast-paced environment</li> </ul><p><strong>Benefits</strong></p><ul> <li> <strong>Work with the greatest talent in town.</strong> Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.</li> <li> <strong>Join a community.</strong> We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events. </li> <li> <strong>Accelerate your career.</strong> Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company. </li> <li> <strong>Take a break</strong>. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.</li> <li> <strong>Stay happy and healthy.</strong> Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family.</li> <li> <strong>Become a shareholder</strong>. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside. </li> <li>See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Sydney. </li> <li> <strong>We believe in equality.</strong> Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.</li> </ul> Rokt New York NY

Technical Writer (Remote)

Smartrecruiters