Technical Writer- Process & Training Documentation

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Technical Writer in Redwood City, CA

We're looking for a Technical Writer candidate with experience in internal operational documentation to join our team in Redwood City, CA ( Hybrid).

You will report to the Senior Director, Documentation

You will contribute to excellent and effective operational standards and practices within the Products organization.

Technology You'll Use

Lucid Chart, video software such as Camtasia, and/or e-learning software such as Articulate Rise

Your Role Responsibilities? Here's What You'll Do

• Write and edit highly technical content that describes policies and standard operating procedures.

• Write and edit playbooks.

• Organize and maintain internal wiki pages, including regular reviews of content.

• Create, update, and maintain product and infrastructure architecture diagrams.

• Develop, edit, and record training materials for an internal audience.

• Create internal R&D newsletters and communications.

• Effectively scribe and transcribe critical meetings and whiteboarding sessions.

• Track tasks, maintain schedules for specific projects, and communicate status to documentation lead and engineering leads.

• Edit content for completeness, style, and accuracy

• Write customer-facing product documentation as needed.

What We'd Like to See

• Knowledge of cloud security and engineering processes and operations

• Familiarity with compliance certifications like SOC 2, HIPAA, and FedRAMP

• Experience with content management systems, source control systems, Jira, and Confluence

• Experience with Lucid Chart, video software such as Camtasia, and/or e-learning software such as Articulate Rise

• Can effectively utilize PowerPoint to surface information concisely and in a consumable, visually appealing manner

Role Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences)

• Minimum 1+ years of relevant professional experience

• Project management skills

• Learn technical information

• Able to understand requirements and incorporate them into the documentation

• Accuracy, owns and acts on quality problems

• Can engage efficiently and effectively with stakeholders to gather the required information needed to successfully complete tasks.

• Able to work in a systematic manner while allowing scope for new and changing requirements.

• Can design, implement, and align processes and standards to improve efficiency and productivity within the scope of process and operational documentation.

• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans

• Flexible time-off policy and hybrid working practices

• Tuition reimbursement program to support your and personal growth

• Equity opportunities and an employee stock purchase program (ESPP)

• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.