Technical Writer - Payments

Description

The Payments group is looking to fill a technical writer role. You will be joining a multi-discipline team of experienced product experts and technical resources all focused on delivering a world class solution to Tyler's diverse customer base.

The Technical Writer creates technical documentation and information about Tyler software products, services, and policies and procedures.

Responsibilities

• Researches, writes, gathers, organizes, and edits content for use as product information, online help, training materials, video scripts, support content, and other knowledge assets.

• Reports to and works closely with their Manager and Product Owners to plan and schedule projects and with other technical writers to ensure consistent and accurate information.

• Produces content that conforms to established guidelines and Tyler/Department best practices.

• Proofreads and copyedits content for proper grammar, punctuation, and style guidelines.

• Extensively tests content for accuracy and usability and sets up final user edits.

• Manages own work schedule to complete assigned tasks on time.

• Participates in cross-department teams focused on product improvement.

• Maintains a knowledge base of accurate and approved content.

• Willing to do what is required, within the confines of honest and ethical behavior, to ensure the success of Tyler Technologies and the Instructional Content Department.

Qualifications

• BS/BA degree; Studies focused in technical communication or very closely related field preferred, but extensive work experience may be considered instead of specific studies.

• A minimum of one year of experience producing online help systems or other web-based content is preferred.

• Experience in the technical writing field or in a closely related area is preferred, but schoolwork may apply.

• Working knowledge and understanding of Scrum and Agile development.

• Experience or education in information systems, business processes, and/or software development preferred.

• Strong organizational skills and attention to detail, with the ability to multitask, adhere to strict deadlines, and work under pressure.

• Strong written and verbal English language skills (grammar, syntax, usage, and style issues).

• Ability to write technical content clearly and accurately.

• Strong knowledge of Microsoft Office and Adobe Technical Communication Suite or equivalent products required.

• Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service. Please include a cover letter and resume with your application.

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