Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Writer, Learning And Development

Expired Job

Verizon Communications Waltham , MA 02154

Posted 6 months ago

What you'll be doing...

Verizon Connect (VZConnect) is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Learning & Development Technical Writer is responsible for the design and development of online support documentation and knowledge base resources, in support of customers, call center specialists, vendor partners and other service delivery specialists. Working within rapid timelines, the Technical Writer will gather supporting technical, system, and marketing information to ensure that all materials are available to support planned launches and enhancements. Using a systematic feedback loop, the Technical Writer partners with out-sourced call center personnel to keep documentation current and relevant.

The capabilities for a successful candidate are:

Business Analysis

  • Gathers existing information from the analysis of business requirements, operational level and functional requirements to design and create documentation for processes, communications, workflows, procedures, work instructions and scripting for various audiences and skill sets.

Documentation

  • Authors, edits, rewrites, and verifies with stakeholders that all communication and Knowledge Base materials are consistent with brand standards for use by call center specialists, employees and customers. Ensures proper storage, delivery, and archiving of all documentation, including Knowledge Base articles and communication through all phases of the content lifecycle. Assures standardization of call center knowledge base terms, format, controls and documentation.

Communication

  • Partners with Learning & Development consultants, Product Management, Sales, Business Analysis, Marketing and other business partners to ensure that a consistent, clear and concise message is developed and maintained in all materials for each line of business. Develops written materials in various forms of media that meet the needs of all audiences.

Support

  • Provides technical assistance to Knowledge Base users in partnership with IT. Provides support to new applications during and after implementation for call center employees.

What we're looking for...

You'll need to have:

  • B.S. or B.A or equivalent experience required. Advanced degree preferred.

  • 3+ years of experience in the development of documentation in support of business operations, or equivalent combination of education and experience.

  • 2+ years of experience in designing and developing process flows, methods and procedures, functional requirement documentation

  • Proficiency in the Microsoft Office Suite of tools, with exceptional skill in Excel, Word and PowerPoint.

  • Proficiency use of Articulate, Captivate authoring tools

  • Knowledge of and experience using various Knowledge Management systems.

Even better if you have:

  • An advanced degree.

  • Excellent written communication skills with a high degree of attention to detail. Astute focus on grammatical and user-friendly writing style.

  • Exceptional people skills, and ability to work in a fast-paced, team-oriented environment.

  • Proven analytical skills. Strong customer service orientation.

  • Knowledge of business process development and improvement.

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Director / Director Global Learning And Development

Tesaro

Posted 3 weeks ago

VIEW JOBS 12/22/2018 12:00:00 AM 2019-03-22T00:00 Associate Director/Director, Global Learning and Development Do you have the passion to join a young global biopharmaceutical whose sole mission is to improve the lives of patients bravely facing cancer? Does it excite you to be a part of a rapidly expanding company with multiple marketed products and a diverse and robust pipeline? If yes, you may be a great fit for our community of dedicated and innovative associates. Your Impact at TESARO: At TESARO, focusing on our people is critical to our success. It brings together working lives & human lives. Inspiring future leaders. Building lasting careers. It's a commitment we make to each member of our team. We care for you, so you can unconditionally care for patients. As the Associate Director/Director, Learning and Development, you will have the opportunity to work towards the people strategy to enhance associate and leadership development through programs that promote growth, scale, and efficiency. At TESARO we are cultivating a culture of dynamic learning, and building capabilities while positively impacting our patients. This role will lead the development and manage delivery of various company-wide learning initiatives. This role will help realize the vision to create experiential learning for every program, to make learning fun, engaging, measurable, and impactful. This person will need to be resourceful to both identify needs as well as solutions that fit a growing and global organization, in which we will capitalize on existing expertise within HR and across the company, and work with vendor partners. This is an office-based position located in Waltham, Massachusetts. Job Responsibilities: * Manage the full Learning Cycle and partner with business lines to successfully close the learning gaps through innovative and blended solutions. * Interact with subject matter experts and vendors to identify associate and leadership learning needs and execute innovative and scalable learning strategies, programs and solutions. * Create and implement a project management framework that defines standards, tracks progress, manages change, and evaluates the impact of all learning initiatives. * Ensure all company-wide learning requests are reviewed and approved by the Learning Steering Committee to gain agreement on regulatory compliance and audience alignment. * Lead the Learning Leaders Community meetings to share best practices, ensure consistency and alignment of programs and to assist in broad learning initiatives. Requirements: * Bachelor's degree required or equivalent work experience. Advanced degree or additional certification a plus. * 8 years of experience in creating and leading associate and leadership development programs. * Strong knowledge of and demonstrated ability in applying adult learning principles and methodology (e.g. ADDIE) * Strong program and project management skills. * Ability to work both tactically and strategically, in a small function * Demonstrated knowledge of LMS systems (Cornerstone preferred) * Ability to facilitate in person and virtual learning sessions to ensure knowledge transfer TESARO is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. <!--<p>#LI-POST Tesaro Waltham MA

Technical Writer, Learning And Development

Expired Job

Verizon Communications