What you'll be doing...
Verizon Connect (VZConnect) is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Learning & Development Technical Writer is responsible for the design and development of online support documentation and knowledge base resources, in support of customers, call center specialists, vendor partners and other service delivery specialists. Working within rapid timelines, the Technical Writer will gather supporting technical, system, and marketing information to ensure that all materials are available to support planned launches and enhancements. Using a systematic feedback loop, the Technical Writer partners with out-sourced call center personnel to keep documentation current and relevant.
The capabilities for a successful candidate are:
What we're looking for...
You'll need to have:
B.S. or B.A or equivalent experience required. Advanced degree preferred.
3+ years of experience in the development of documentation in support of business operations, or equivalent combination of education and experience.
2+ years of experience in designing and developing process flows, methods and procedures, functional requirement documentation
Proficiency in the Microsoft Office Suite of tools, with exceptional skill in Excel, Word and PowerPoint.
Proficiency use of Articulate, Captivate authoring tools
Knowledge of and experience using various Knowledge Management systems.
Even better if you have:
An advanced degree.
Excellent written communication skills with a high degree of attention to detail. Astute focus on grammatical and user-friendly writing style.
Exceptional people skills, and ability to work in a fast-paced, team-oriented environment.
Proven analytical skills. Strong customer service orientation.
Knowledge of business process development and improvement.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.