Technical Writer

TECHNICAL WRITER

Clearance: US Citizen - Eligible to receive Secret clearance

Status: Exempt

Location: Hybrid in Washington, DC (3 onsite, 2 remote)

Responsibilities:

• Develops, establishes, and maintains policies, processes, and procedures.

• Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, set-up and operational documents within agreed upon timelines.

• Interview subject matter experts/IT Specialist to obtain details to accurately capture content material.

• Work closely with the client's staff and Engineering Team to develop and write content on the use of different technical equipment, computer systems, operating systems, software applications, etc.

• Communicate to the client and technical team in order to understand various technical aspects before writing about certain technical subjects.

• Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.

• Research and translate technical information for non-technical and technical users.

• Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.

• Adhere to the deadlines given by the client and ensure good quality content.

• Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.

• Participates in all client related Information technology projects.

• Document, update and close tickets according to the service level agreements.

Qualifications:

• Bachelor's degree in Information Technology or a closely related field

• 3+ years of experience in technical writing on complex and large-enterprise infrastructure environment

• Experience with technical applications/tools and image-capturing tools (Ex. SnagIt, and/or Adobe Framemaker)

• Knowledge and familiarity of ITIL processes

• Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center

• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Vision, and Adobe Acrobat.

• Experience working with project teams and engineering staff to develop course content.

• Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.

• Solid knowledge of technical writing standards, documentation process, and system/software engineering process

• Must obtain HDI Customer Service Representative certification

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

• Inclusive and supportive work environment

• Competitive compensation package

• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing

• Medical, dental, vision, 401(K) with company match

• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave

• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

• Wellness and mental health benefits

• Commuter benefits

• Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.