Technical Writer

Innovative Interfaces, Inc Syracuse , NY 13201

Posted 3 months ago

TheTechnical Writer is responsible for designing and producing technicaldocumentation for a highly configurable software product in a collaborativeenvironment employing Agile development methodologies.


Essential Functions:

  • Writes clear, concise, and logically organized descriptions of system functions, and edits documentation accordingly.

  • Participates in the development process and acts as advocate for end-users.

  • Manages ongoing and detailed documentation projects.

  • Addresses errors in documentation by researching edit requests and making changes as appropriate.

  • Works with manager and team to develop documentation processes and guidelines.

  • Ensures delivery of quality documentation by following style guides, and established processes and procedures.

  • Delivers documentation on schedule with a high degree of quality.

Additional Responsibilities:

  • Develops a deep knowledge of the products and writestechnical content to an approval level of detail.



Education, Licenses, and Certifications:

  • Bachelor's degree in information systems/computer science, technical communications/writing or similar degree.


  • Minimum 3 years of experience.
CriticalKnowledge, Skills, and Abilities

  • Strong understanding of task-based documentation.

  • Excellent writing and editing skills, demonstrated by writing samples upon request.

  • Use of MadCap Flare or other industry standard authoring tools.

  • Proficiency in Microsoft Windows.

  • Excellent verbal and written communication and interpersonal skills.

  • Ability to learn new tools and technologies quickly.

  • Ability to work on multiple projects simultaneously in a dynamic environment.

  • Ability to work independently and with others in a team environment.

  • Ability to work effectively and accurately under pressure and in a fast-paced Agile development environment.


  • Experience with UNIX, CGI, Perl, JavaScript, SQL or anylibrary-related work.


  • Although duties are typicallyperformed during normal business hours, occasional off-hours work may berequired to meet customer and/or business needs.

  • Position may require occasional travel to conferences orother Innovative offices.

  • The abovestatements are intended to describe the general nature and level of work beingperformed by most people assigned to this job. They are not intended to be an exhaustive list of all duties,responsibilities, and skills required. Nothing in this job description restrictsmanagement's rights to assign or re-assign duties and responsibilities to thisjob at any time.

Innovative Interfaces is an Equal Opportunity and

Affirmative Action employer. It providesequal employment opportunities to all employees and applicants for employmentwithout regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit,employ, train, and promote qualified minorities, women, covered veterans, andindividuals with disabilities.

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