Technical Writer II

Omnicell Waukegan , IL 60079

Posted 3 months ago

Technical Writer II, Knowledge Management

The Technical Writer II, Knowledge Management (KM) will join a team that develops, publishes, and maintains content for our Technical Assistance Center (TAC) team. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department's content. The successful candidate must have strong content development skills with the ability to explain complex concepts to diverse audiences.


  • Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences.

  • Serve as an advocate for content standards, style guidelines and best practices.

  • Develop and edit internal policy and procedure documentation for TAC team.

  • Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles.

  • Collaborate with TAC Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation.

  • Develop and implement a process for quality assurance that reviews written procedures in documentation to ensure that information is accurate and understandable from a user standpoint.

  • Collaborate with Engineers and the TAC management team to understand their evolving needs and ensure they have the necessary knowledge content required to resolve customer issues.

  • Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring product or process improvement recommendations to management.

  • Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs.

  • Adhere to FDA change notification procedures, according to individual product requirements.

Required Knowledge and

  • Demonstrated writing skills producing articles for customer support teams

  • Demonstrated skills developing content for online help systems

  • Strong interpersonal and communication skills

Basic Qualifications:

  • B.S. or B.A. in technical writing or a related field

  • Minimum 4 years technical writing experience

Preferred Knowledge and

  • Knowledge Management certification is a plus

  • Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools

  • Strong knowledge of technology, robotics and electro-mechanical systems

  • Substantial knowledge and experience with HTML and content management tools

  • Working knowledge of support center systems and tools

  • Experience working with healthcare products a plus

Work Conditions:

Office Environment

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Technical Writer II