Dover Corporation Chesterfield , VA 23838
Posted 1 week ago
Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Technical Writer
Location: Richmond, VA
What we are looking for:
Dover Food Retail is searching for a Technical Writer to develop comprehensive documentation such as product guides and user manuals for our products such as display cases, refrigeration systems and door solutions. The right candidate for this role should be comfortable working independently, can set their own priorities and multitask well, but is also a true collaborator and always open to learn. You must be adaptable and able to switch between voices as you navigate content across brands. You are a creative self-starter who is energized to learn and enjoy a fast-paced and flexible work environment.
Objectives of this role
Develop comprehensive documentation that meets organizational standards
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write user-friendly content that meets the needs of target audience, turning insights into language for user success
Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
Responsibilities
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Gather information from subject-matter experts and develop, organize, and write user manuals, technical specifications, and process documentation
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Required skills and qualifications
4 or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and user manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Some travel involved. Must have the ability to travel to customer locations or manufacturing facilities to gather necessary materials for the manuals
Ability to handle multiple projects simultaneously
Strong computer skills and experience in:
Revit- immediate to advanced skills
AutoCAD
3Ds Max
Adobe suites
Microsoft Office suites: Outlook, Word, Excel, PowerPoint
Prior AS400 experience, MRP- Manufacturing Resource Planning and/or ERP experience.
Preferred skills and qualifications
Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field
Experience working with commercial refrigeration equipment or systems or equivalent
How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.
Collaborative Entrepreneurial Spirit
Winning Through Customers
Respects and Values People
Expectations for Results
High Ethical Standards, Openness, and Trust
What's in it for you?
Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
#LI-CW2
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Nearest Major Market: Richmond
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