Technical Writer- Developer Documentation

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Note: By applying to the technical writer posting, recruiters and hiring managers across the organization hiring technical writers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

We are seeking a highly skilled technical writer who excels in both the "technical" and "writer" aspects of the role. As an integral part of our team, you will be responsible for creating exceptional, comprehensive, and user-friendly content tailored to a developer audience. Your content will play a pivotal role in helping our readers grasp and engage with complex technical subjects. If you are passionate about understanding and meeting the needs of your audience, collaborating closely with internal developers, and working alongside fellow writers to produce exceptional content, then this role is for you.

Responsibilities:

• Content Creation: Develop high-quality, accurate, and engaging developer-focused content, including but not limited to documentation, tutorials, guides, code samples, and API references.

• Research and Understanding: Dig deep into complex technical subjects to gain a pro-found understanding of the products, technologies, and tools used within our Commerce Cloud platform.

• Collaboration: Collaborate closely with internal developers, product managers, and subject matter experts to gather information and ensure the accuracy and completeness of technical content.

• Content Strategy: Contribute to the development and execution of the content strategy, ensuring that it aligns with the needs of the developer audience and supports the overall goals of the Commerce Cloud platform.

• User Experience: Continuously improve the user experience by providing clear and concise instructions, organizing content effectively, and incorporating user feedback to enhance the accessibility and usability of developer documentation.

• Content Maintenance: Regularly update and maintain existing developer documentation to reflect changes in the Commerce Cloud platform, ensuring that the content remains up-to-date and relevant.

• Cross-Functional Collaboration: Collaborate with others to share knowledge, best practices, and ensure consistency across developer content.

• Industry Trends: Stay abreast of industry trends, emerging technologies, and developer preferences to ensure that our developer content remains relevant and up-to-date.

Required Experience/Skills:

• Minimum of 5 years of experience as a technical writer, preferably focusing on developer-centric content.

• Familiarity with Markdown, XML, and DITA.

• Strong understanding of software development concepts, programming languages, APIs, SDKs, web technologies, and developer tools.

• Exceptional writing and editing skills, with the ability to explain complex technical concepts in a clear and concise manner.

• Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.

• Demonstrated experience working collaboratively with cross-functional teams, including developers, product managers, and subject matter experts.

• Ability to work in a fast-paced environment, adapt to changing priorities, and deliver high-quality content within tight deadlines.

• Meticulous attention to detail to ensure accuracy and consistency in all technical content.

• Strong interpersonal and communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.

• Join our dynamic team and contribute to the creation of exceptional developer content that empowers our users to leverage the full potential of the Commerce Cloud platform. Apply today to be part of our exciting journey!

Benefits & Perks:

Check out our benefits site which explains our benefits, including wellbeing reimbursement, parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information:

Check out our Salesforce Engineering Site.

• IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $100,100 to $206,700.

For California-based roles, the base salary hiring range for this position is $109,200 to $225,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.