Technical Writer

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Title

Technical Writer - Core Technology Delivery

Overview of Position

We are looking for a dynamic, motivated, self-learner to join our team as a Technical Writer III and to help expand technical writing and documentation as a core competency within Change Healthcare's Core Technology Organization. The successful applicant independently designs and develops documentation for a product or set of products; works directly with our business units and technical teams to document technical solutions; creates technical documents and manuals; and explains complex information in a clear and concise manner both verbally and written.

What will be my duties and responsibilities in this job?

• Researches, plans, organizes, designs, writes, and edits audience-appropriate documentation (e.g., installation guides, user and technical manuals, and online help)

• Researches and writes technical design specifications such as architectural standards, component roadmaps, system diagrams, and operational procedures

• Participates in requirements development, technical design, user interface and/or infrastructure or product testing

• Acquires and organizes source material, including applicable specifications and technical write-ups

• Produces electronic documentation and/or hard copy manuals

• May convert document artifacts from older technology to newer formats and solve related issues

• Creates and maintains Policies & Procedures

What are the requirements needed for this position?

• A minimum of 7-10 years in a technical writing role, producing both internal and public-facing content on highly technical subject matter

• BS/BA Degree in Business Administration, Computer Science, English, Journalism, or related field

• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers

• Experience creating and developing formal Policies & Procedures

• Experience working directly with engineers on developing products and services for technical audiences (i.e. developers, DevOps, IT professionals, Business Units)

• Concept understanding of as-a-service delivery and component-based modeling

• High-level understanding of cloud computing and IT infrastructure

• Specific knowledge in documenting and publishing Cloud product and services

• Previous experience working in an Agile environment with a familiarity of tools such as Jira, Rally, and Trello

• Advanced experience in data gathering and modeling of this data to build publications that drive change

• Ability to thrive in a fast-paced, ever-changing environment

• A proactive and open-minded attitude to resolving problems and delivering results

• Strong written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner

• Strong interpersonal skills

• Ability to proactively drive and facilitate multiple incoming requests from various business unit channels

• Maintain a high level of attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment

• Strong analytic skills and a demonstrated ability to build and manage various process models, business forecasting, analysis & filtering, and problem solving

What other skills/experience would be helpful to have?

• Must have a strong business acumen, as well as technical acumen

• Technical knowledge in building Confluence Pages, Jira, Nintex Forms, Analytic/BI Tools (Power BI, Jaspersoft, etc.), Visio and MS Excel Spreadsheets(i.e. Macros, Filtering, Pivot Tables, etc)

• Affinity with establishing and improving processes

• Can work independently and adapt quickly to change

What are the working conditions and physical requirements of this job?

General office demands

Ability to work with large teams remotely/virtually

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.