Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
This role will support the Integrated Services for the Americas (ISA) Risk Management function. This Technical Writer role will support the preparation and writing of process flows, control documentation, technical requirements, procedures, instruction manuals, user guides, and other supporting documents to communicate complex and technical information more easily across ISA and the supported business lines.
Create process flows, control documentation, procedures, instruction manuals, user guides, and "frequently asked questions" to help support the overall ISA Risk mission and operating model
Establish a process of continual improvement in policies, controls and procedures to best manage and mitigate risk while driving customer satisfaction
Determine the technical documentation needs of end users, including the ability to understand complex information and communicate the information to people with diverse professional backgrounds
Organize and write supporting documents for processes, technology, and the requisite risk and control requirements
Partner with product managers and the application development team in sprint activities
Partner with process and technical engineers to document current and future state
Document risk and control requirements for emerging technologies
Use photographs, drawings, diagrams, animation and charts that increase users' understanding
Use interactive technologies to document content
Help design and select appropriate medium for message or audience, such as manuals or online videos
Standardize content across platforms and media
Participate in procedure uplift
Design and implement maintenance / evergreen program to keep documents up to date
Union Bank, N.A.