Technical Writer And Document Specialist

Overview

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve

Responsibilities

This role is responsible for writing and editing various instructional documentation such as Standard Operating Procedures (SOPs), Work Instructions, Job Aids, How-To Guides, and User Manuals.

• Work with department Subject Matter Experts (SMEs) to understand operational processes and instructional documentation needs.

• Manage document creation and revision process, facilitating collaboration and review activities, and incorporating feed-back to create effective SOPs and related documents that meet department (customer) requirements.

• Optimize content and organization of written procedures to promote operational efficiency and adherence to standards and regulations.

• Write user-friendly content that meets the needs of the target audience.

• Ensure that instructional documentation is accurate, complete, clear, concise, grammatically correct, and meets organizational standards for format and style.

• Ensure consistency in process documentation.

• Identify opportunities to improve documentation and streamline the creation and revision processes.

• Process documents in the electronic Document Management System or eQMS to ensure documents are reviewed, approved, routed, and released on time and error free.

• Collaborate closely with team members to bring instructional documents to various audiences.

• Develops training materials and tools including presentations, and other visual aids in coordination with Instructional Designers.

• Provide support for Document Lifecycle Management and Control activities as needed.

Qualifications

Education:

• Bachelor's Degree in English, Writing (Business, Professional, Technical, Scientific, Medical), Communications, or related field

Related Experience:

• Two years' experience in technical writing or related field.

Preferred Qualifications:

Experience with scientific, healthcare, or medical terminology is a plus.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $75,000.00 p/yr. to $83,000.00 p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant's skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations