Technical Writer

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 weeks ago

Want to work on the cutting edge of cloud technology? Do you like to write? Can you explain complex information clearly, concisely and accurately to a technical audience? If yes, consider joining us as a Technical Writer on the Amazon Web Services (AWS) documentation Containers team!

As a Technical Writer, you are a crucial partner in helping customers build and run containerized applications on AWS, including Amazon ECS, AWS Fargate, Amazon EKS, Amazon ECR, and AWS App Mesh.

Here are links to some of the documentation you might work on:

  • Amazon ECS: https://docs.aws.amazon.com/ecs/
  • Amazon EKS: https://docs.aws.amazon.com/eks/
  • AWS Batch: https://docs.aws.amazon.com/batch/
  • AWS App Mesh: https://docs.aws.amazon.com/app-mesh/

While having experience working with containers is ideal, it is not required. Nor is an official tech writing background. You will need some technical background or experience and the ability to learn new technologies quickly. Our writers are the first customers of a service and are expected to know those services. And experience writing of course.

Responsibilities

  • Create, maintain and improve the technical documentation!

  • Be the first "customer"- providing technical feedback on new features and experiences!

  • Lead customer-focused content strategy development and execution.

  • Partner closely with engineering teams all along the way.

  • Work with customers, gather and improve your docs based on feedback.

  • Track and report on content performance against customer goals using key metrics.

  • Work with other writers and editors (Yes, we have editors!!) to improve your writing, and help other improve theirs.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers' needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

AWS has the most services and more features within those services, than any other cloud provider-from infrastructure technologies like compute, storage, and databases-to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

  • Experience planning and delivering customer-focused documentation.

  • Experience working directly with engineering teams on products for a technical audience, such as developers, DevOps, IT professionals, engineers, or scientists.

  • Experience working with cloud services or other developer-focused products.

  • Experience using tools to create, manage, and publish documentation.

  • Strong written and verbal communication skills.

  • Degree or certification in a relevant technical field or equivalent experience.

  • Experience using authoring systems.

  • Experience working with or on cloud services.

  • Experience with Linux or Windows system administration.

  • Experience working on container offerings.

  • Experience working in an agile environment.

  • Experience using GitHub.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Writer

CMC Icos Biologics Inc.

Posted 3 weeks ago

VIEW JOBS 2/11/2021 12:00:00 AM 2021-05-12T00:00 AGC Biologics is a leading global Contract Development and Manufacturing Organization, with a deep commitment to improving life quality by bringing new biopharmaceuticals to market. Because of our dedication to building and empowering our internal teams, AGC Biologics is an innovative leader in the industry with an extensive network of cGMP facilities in the US, Europe and Asia. As such, we deliver a deep expertise, dynamic solutions and technologies, as well as customized services for the scale-up and cGMP manufacturing of protein-based therapeutics. We forge exceptionally strong partnerships with our clients, and we never lose sight of our pledge to deliver a reliable and compliant drug substance supply. Right. On time. For more information, visit www.agcbio.com . Summary: We have an opportunity for a Process Transfer Technical Writer to join the Process Transfer team at AGC Biologics. This team member will, as directed by departmental staff, support the effort of process technology transfer into GMP Manufacturing. GMP manufacturing at AGC is based on mammalian cell culture and protein purification processes and equipment. This position requires technical writing skills and inter-departmental collaboration. KEY RESPONSIBILITIES: * Enter data in a batch specific Excel file for ease of communication and oversight. * Provide this file internally and to the client. * Provide updated daily manufacturing schedules internally and to client. * Scan and provide completed batch records to the client. * Write solution batch records as needed to assist other PT personnel. * Assist with writing/closing quality documents such as CAPAs, CRs, and deviations. * Assist in execution of validation study. * Data entry and verification for validation study summations and reports. * In addition to these duties this role will also help provide assistance in process batch record writing and training. KNOWLEDGE, SKILLS & ABILITIES: * Experience with GMP manufacturing. * Demonstrated proficiency with Microsoft applications. * Strong analytical problem solving skills. * Strong verbal and writing skills. * Ability to work off hours (past 5pm and weekends) on occasion. EDUCATION/EXPERIENCE: * BS in science or equivalent experience. * 6+ years of experience. * 0 - 2 year experience in GMP manufacturing. Solution compounding experience is a plus. * Experience with SharePoint and MS Suite required. AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. AGC Biologics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances CMC Icos Biologics Inc. Seattle WA

Technical Writer

Amazon.Com, Inc.