Technical Writer

Want to work on the cutting edge of cloud technology? Do you like to write? Can you explain complex information clearly, concisely and accurately to a technical audience? If yes, consider joining us as a Technical Writer on the Amazon Web Services (AWS) documentation Containers team!

As a Technical Writer, you are a crucial partner in helping customers build and run containerized applications on AWS, including Amazon ECS, AWS Fargate, Amazon EKS, Amazon ECR, and AWS App Mesh.

Here are links to some of the documentation you might work on:

• Amazon ECS: https://docs.aws.amazon.com/ecs/
• Amazon EKS: https://docs.aws.amazon.com/eks/
• AWS Batch: https://docs.aws.amazon.com/batch/
• AWS App Mesh: https://docs.aws.amazon.com/app-mesh/

While having experience working with containers is ideal, it is not required. Nor is an official tech writing background. You will need some technical background or experience and the ability to learn new technologies quickly. Our writers are the first customers of a service and are expected to know those services. And experience writing of course.

Responsibilities

• Create, maintain and improve the technical documentation!

• Be the first "customer"- providing technical feedback on new features and experiences!

• Lead customer-focused content strategy development and execution.

• Partner closely with engineering teams all along the way.

• Work with customers, gather and improve your docs based on feedback.

• Track and report on content performance against customer goals using key metrics.

• Work with other writers and editors (Yes, we have editors!!) to improve your writing, and help other improve theirs.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers' needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

AWS has the most services and more features within those services, than any other cloud provider-from infrastructure technologies like compute, storage, and databases-to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

• Experience planning and delivering customer-focused documentation.

• Experience working directly with engineering teams on products for a technical audience, such as developers, DevOps, IT professionals, engineers, or scientists.

• Experience working with cloud services or other developer-focused products.

• Experience using tools to create, manage, and publish documentation.

• Strong written and verbal communication skills.

• Degree or certification in a relevant technical field or equivalent experience.

• Experience using authoring systems.

• Experience working with or on cloud services.

• Experience with Linux or Windows system administration.

• Experience working on container offerings.

• Experience working in an agile environment.

• Experience using GitHub.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.