Technical Writer (4604)

Position Summary

Technical Writer will be responsible for individually creating and maintaining the end user product documentation, including but not limited to user guides, online help, release guides, tutorials, and other ad hoc documentation deliverables such as developing videos using Captivate.

PRINCIPLE JOB RESPONSIBILITIES:

• Organize and complete writing assignment according to set standards. Ensure brevity, clarity, conciseness, and adherence to the style guide and terminology guidelines.

• Create self-learning tutorial videos using Captivate.

• Create and maintain product documentation for concurrent and past releases.

• Develop a strong knowledge of the product to be regarded as an SME.

• Collaborate effectively with cross-functional teams to gather information.

• Ensure delivery of quality documentation by following review and delivery processes and procedures.

• Ensure proper storage and archiving of documentation by following version control policies and procedures.

• Ensure strict adherence to the delivery schedules.

• Experience creating CBTs, and technical documentation for administrator and end user audience.

• Intermediate to expert level experience with documentation tools: Adobe TCS (FrameMaker, Robohelp, and Captivate)

• Excellent technical writing skills and ability to peer review technical documents for grammar, content and style of writing.

• Ability to work under tight timelines.

• Experience using version control tools such as Git.

• Excellent verbal and written communication skills.

• Independent, self-driven, and collaborative.

• Ability to work on multiple projects simultaneously, in a fast-paced environment.

• Ability to work well in a team, and with minimum supervision.

• Knowledge of single-sourcing can be an advantage.

• 0.5-3 years of experience in technical writing/ documentation

Education

Bachelor's degree/Master's degree from reputed University

Skills

FC - Client Focus

BC - Dependability and Reliability

BC - Time Management

BC - Initiative

FC - Written Communication

FC - Oral Communication

Competencies

BC - Collaboration & Interpersonal Skills

DC - US Healthcare domain Knowledge

FC - Analytical Skills

FC - Communication Skills

FC - Quality

PC - Jiva Product Knowledge

TC - Authoring Tools

• FrameMaker

TC - Editing and Proofreading

TC - Publishing Tools

• DITA

TC - Technical Writing Concepts

TC - Web Help Tool

• Robohelp