Technical Video Services Administrator

The City of Seattle is seeking qualified candidates for the position of Technical Video Services Administrator (ITP B, BU) in the Seattle Information Technology's (Seattle IT) Collaboration and Workplace Technologies Division.

As a city, Seattle is known as a dynamic leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice among other things, making our city what it is today and shaping our exciting future. The organization's workforce plays a substantial role in making this possible.

Seattle IT is a trusted partner that provides secure, reliable, and robust technologies enabling the City of Seattle to deliver equitable and adaptable services to the residents of Seattle. This purpose statement is a simple declaration of who we are and why we do our work. It is intended to be a guide that helps us to not lose sight of why we perform everyday tasks or to invest effort to solve difficult problems. It emphasizes that our existence as a department is to support our City partners. It reminds us that we are part of a larger organization that collectively is working towards improving the lives of the residents of our city. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. We hope you'll join us!

The Technical Video Services Administrator is responsible for researching, documenting, troubleshooting, deploying, and maintaining both standard and non-standard AV systems and service offerings for City customers. Their role involves providing subject matter expertise (SME) consultation to City customers regarding departmental AV requirements, developing customized solutions to meet client needs, and training users of varying technological abilities to effectively use standard AV technology deployed in their specific departmental spaces. This position will report to the Client Device Support Manager in the Collaboration and Workplace Technologies Division.

Key Responsibilities:

AV System Deployment and Maintenance:

• Research, document, and troubleshoot AV systems.

• Deploy and maintain both standard and specialized AV solutions.

• Ensure seamless service offerings for City customers.

Consultation and Solution Development:

• Provide expert consultation to City customers on AV requirements.

• Develop tailored solutions to address specific client needs.

• Train users across different skill levels to utilize AV technology effectively.

• Handle RFQ/RFP processes, vendor communication, and installation of new remote meeting technology systems.

System Monitoring and Administration:

• Monitor, update, track, and program installed AV systems.

• Utilize remote administration tools for efficient system management.

Meeting Execution and Documentation:

• Document AV-related processes and best practices.

• Consult with stakeholders and train teams to execute remote meetings, hybrid meetings, and in-person events.

Subject Matter Expertise:

• Serve as the go-to expert for AV technology deployment, support, and maintenance.

• Stay informed about industry trends and developments.

Asset Management and Training:

• Manage AV asset inventory and document equipment lifecycle.

• Develop training materials for effective AV technology use by end-users.

Collaboration and Process Improvement:

• Collaborate with internal and external stakeholders.

• Continuously improve processes and procedures.

• Other duties as assigned commensurate with an Information Technology Professional - B, (ITP-B) level.

Required Qualifications:

NOTE:  Equivalent combinations of education, experience and training will be considered for the required qualifications.

• Minimum 3 years' experience supporting AV environments used for collaboration including digital signage, video and audio conferencing.

• Excellent research and problem-solving capabilities.

• Demonstrated ability to work effectively under pressure, handle various tasks, and adjust priorities in a fast-paced and ever-changing government technology landscape.

• Proficient in both verbal and written communication, with the ability to customize content and delivery for specific target audiences, including strong technical and business writing skills.

• Experience providing administrative support for Cisco Webex room systems.

• In-depth knowledge of industry standards and as well as IT networking.

• Must be able to: lift 25#s, stand for long periods of time, take equipment on and off shelves, work around and under desks, climb flights of stairs and must be able to walk frequently for extended periods of time.

• Must possess a valid driver's license or provide evidence of equivalent mobility in order to travel to city facilities to deliver/install equipment statewide.

Desired Qualifications:

• Minimum 3 years' professional IT experience; one year in a Tier 2 or Tier 3 technical staff role.

• Associate degree or higher in media technology, computer science or a related field, or equivalent professional work experience.

• Minimum one (1) year experience in vendor management.

• Experience and/or training as an A/V design engineer.

• Possess industry certifications within the following areas: Crestron, AMX, Extron, BIAMP, QSC, POLYCOM, Cisco.

• Experience with industry standards for conference room and video conferencing such as Cisco Webex, Polycom, Microsoft.

• Project Management training/experience.

• Ability to work with diverse populations.

• Proficiency in technical writing, coupled with the capability to work both independently and cross-functionally within a professional technical team.

• Strong analytical, critical thinking, and problem-solving skills.

• Experience providing exceptional support to executives.

• Ability to make sound judgments, prioritize and complete tasks in a high-pressure, fast-paced environment with minimal supervision.

Additional Information:

The full salary range for this position is $45.44 - $68.20 per hour.

The salary for this individual role has been identified up to $60.00 per hour, depending on experience.

Why work at the City of Seattle?

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our point of view and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website.

Application Process:

For optimal consideration, we encourage you to include a cover letter and resume with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work. Apply online at https://www.governmentjobs.com/careers/seattle/

If you have any questions, please contact Julie Hugill, HR Business Partner at Julie.Hugill@seattle.gov.

In-person interviews are expected to begin the week of June 10, 2024.

Workplace Environment (Telework Expectation): This position offers the flexibility of a hybrid work schedule. At this time, hybrid telework schedules have a minimum requirement of three days onsite per week. Individual schedules will be based on operational needs and agreement between the employee and their supervisor.

This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information. In addition, must pass Seattle Police Department, Criminal Justice Information Services (CJIS) background check.

Who may apply: This position is open to all qualified candidates that meet the minimum qualifications.

The City of Seattle values different perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

Unions

NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77's website.

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