Technical Trainer - BioMed
Omnicell is excited to be seeking to fill the Technical Trainer Biomed position. This position will provide expert hardware repair/break fix training to external customers, third party companies and/or employees on features, operations and repair of Omnicell products. They will deliver high-quality and effective training that adheres to training industry and Omnicell training standards to meet the needs of the business. Additionally, the Technical Trainer BioMed will support the Cranberry Woods Training facility by servicing and maintaining training labs/equipment/products.
Provide special or customized training when required.
Deliver classroom-based and virtual trainings from the office in Cranberry Township, PA.
Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs.
Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.
Manage classroom and/or virtual training project plans to ensure readiness of classes for new product and release training for biomedical customers and field employees.
Gather information from multiple resources, including sprint reviews, engineering and marketing to understand the enhancements for each new product release. Update training material as needed and transfer content collected from external validation and operational readiness teams to the Instructional Design Team.
Maintain high levels of customer satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to product management.
Be primarily self-directed in consulting with internal and external customers on standard and complex problems and issues.
Define and analyze customer or internal Omnicell challenges and recommend solutions to management.
Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement final solutions.
Be responsible for installing, configuring, upgrading, and maintaining the classroom and virtual training environments.
Identify and build relations with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.
Ability to travel periodically to on-site locations to provide direct customer-facing training sessions.
Procure training equipment parts through PO requests/order entry.
Support the training group's virtual and physical classrooms to include virtual server, images and our classroom break fix repair in Cranberry Twp., PA
Knowledge of software/hardware/IT and technical training.
Ability to present technical concepts to a non-technical audience and demonstrated presentation skills.
Detail-oriented, independent and able to adjust to changing priorities.
Ability to read and understand technical instructions (e.g. repair manuals) and produce content for instructor led/virtual trainings.
Knowledge of basic networking/VM environment.
Technical training experience with hardware and software.
Delivering training outside of product/technical content.
Hardware training on the following domains: new products, troubleshooting techniques, break-fix repair, systems, hardware and software, refresher, and consultations as needed.
Experience providing hardware biomedical break fix training to corporate employees and/or third party companies (including customers).
Position requires 15% or more overnight travel
Position based in Cranberry Township, PA
May require long periods of sitting or standing or staring at a computer screen