Technical Trainer

Dovel Technologies Rockville , MD 20850

Posted 2 months ago

Overview

Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.

Do you seek innovative ways to enhance training programs with best practices?

Do you have seasoned experience in developing and facilitating training programs for large groups?

Are you self-initiated and desire to professionally grow with a fast-paced training team?

If you answered yes to any of these questions, we have a great opportunity for you!

Responsibilities

  • Development of training curriculum

  • Conduct training to end users on Federal Enterprise Grants Management software, including web-based and classroom-based training

  • Work as part of an integrated team

  • Create and maintain training collateral, including handouts, job-aids, and videos

  • Monitor and review the progress of trainees through questionnaires, surveys, and follow-ups with management

  • Evaluate effectiveness of training and work toward consistent improvement to the training program

  • Provide support to end users by email, phone, chat, or face-to-face meetings

  • Log user issues in a tracking tool and ensure that high-level, responsive service is consistently delivered

  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Qualifications

  • Bachelor's Degree and 2 years of training experience or the equivalent combination of education, experience, and skills

  • Position may require up to 10% domestic travel

  • Instructional design

  • MS Office

  • Web based and classroom training experience

  • Outstanding written and verbal communication skills

  • Strong presentation skills

  • Strong problem solving and critical thinking skills

  • Confident when interfacing with clients

  • Comfortable working in front of a classroom / group

  • Willingness to embrace technology and tools used to deliver high level service

  • Comfortable working with technology, including web-based systems and Microsoft Office

  • Knowledge of Federal Grants Business process preferred

  • Knowledge of Federal Enterprise Grants Management systems preferred

  • Computer based training development experience preferred

  • ATSD / ATD or other relevant certification strongly preferred

  • Candidates must be able to obtain and maintain a Public Trust Clearance

Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

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Technical Trainer

Dovel Technologies