Technical Trainer (Contractor)

Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

About the Role:

The purpose of this contractor position is to contribute to the broader initiatives of our IT Operations department by providing technical training to employees of Crusoe's manufacturing arm. This role is ideal for a training professional with strong technical and analytical skills, and in-person and virtual training delivery abilities. The IT Operations team is dynamic and collaborates across various departments, making it a wonderful fit for someone with excellent interpersonal skills and a flexible, adaptive mindset. Much of this role will be supporting the training needs of our Tulsa, Arvada, and Ponchatoula manufacturing facilities staff, from line workers to senior management, and additional responsibilities assigned as needed. Travel required.

A Day In The Life:

• Providing In-person and virtual training on Acumatica (our Manufacturing ERP) to fabrication workers and office employees at our manufacturing facilities

• Develop, provide, and manage training programs for Google Workplace apps, Macbooks, and other software and hardware in the Crusoe tech stack

• Training needs gathering and analysis for our manufacturing branch through interaction and

interviews with learners and end users

• Training, training material, and eLearning design and creation to meet those needs

• Program Administration: Support all things IT Operations Training, including event setup,

tracking, user and learner management, and more

• Deliver engaging, hands-on training sessions for a variety of end users, adapting content to

the unique learning styles of fabrication workers, technicians, and office staff

• Provide support through follow-up sessions to address questions or additional learning

needs that arise post-training

• Coordinate with site managers and team leads to schedule training sessions that best fit

production and operations timelines

• Design and update interactive training materials, such as step-by-step guides, eLearning

modules, and videos, to support consistent knowledge across the manufacturing

department

• Act as the go-to IT training resource for employees, solving real-time technical issues and

helping users navigate new tools confidently

• Set up, manage, and track attendance and engagement in training sessions using the

Workramp learning management system (LMS)

• Gather feedback through surveys, polls, and direct conversations to assess training

effectiveness and identify areas for improvement

• Work closely with IT and department leads to understand upcoming software changes and

prepare preemptive training materials

• Regularly update training content to stay current with new software releases, equipment

upgrades, and department best practices

• Maintain and troubleshoot technology setups in training rooms to ensure smooth sessions

without technical disruptions

• Analyze user data from training sessions to identify knowledge gaps or recurring technical

challenges

• Communicate training schedules, updates, and tech tips to staff through email, chat groups,

or employee dashboards

• Collaborate with other departments, such as HR and compliance, to ensure training meets

organizational and regulatory standards

• Assist in the on-boarding process for new hires, helping them quickly familiarize themselves

with the required tech tools

• Manage a library of digital training resources, ensuring they are accessible and updated for

easy reference by employees

• Prepare and distribute end-user documentation, including quick-reference sheets and

troubleshooting guides, customized to the needs of each manufacturing location

• Attend weekly meetings with the IT Ops team to discuss department initiatives, update team members on training progress, and share learner feedback

• Research and recommend innovative training delivery methods to enhance the user

experience and streamline learning outcomes

You Will Thrive In This Role If You Have:

• A Masters in an instructional design or training related field and 2+ years experience, or

bachelors in those fields with 4+ years experience in training and instructional design.

• Similar experience with either Workramp or multiple other LMS's

• You are personable with learners from a variety of backgrounds and able to explain technical

concepts and skills in a variety of easy-to-understand ways

• Communicates with Clarity: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Keeps the team well-informed; conveys information clearly, concisely, and professionally when speaking or

writing

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory

information to effectively solve problems. For example, quickly determines the most critical

data and focuses analysis there; recognizes even subtle symptoms that indicate problems;

probes deeply for root causes; uses systematic problem-solving methods well

• Technically Savvy: Anticipates and adopts innovations in business-building digital and

technology applications. For example, investigates technologies to learn some cutting-edge

best practices. Do you have favorite training technologies you use?

• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with

organizational and team goals. Takes initiative and steps to reduce bottlenecks and speed

up the work

• Enjoys being a part of a new and ever-growing department and organization; high energy and enthusiasm welcomed and personal initiative encouraged.

• Ability to pass a background check

Compensation

Compensation will be paid at $50/hour.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.