Technical Team Lead_Unified Communications

Baylor Scott & White Health Temple , TX 76502

Posted 2 months ago

The Unified Communication (UC) Technical Team Lead is responsible for leading a technical team of UC Engineers and Technicians for either Engineering or Operations departments in planning, directing, and coordinating assignments and projects while providing appropriate technical development, design, testing, implementation, and production support. The UC Technical Team Lead also provides consultative services to assigned areas and serves as a liaison between department, users, and other assigned personnel. The UC Technical Team Lead will also have the following responsibilities, including but not limited to:

  • Manages departmental activities such as coordinating work and projects to meet customer demands of both internal and external users

  • Responsible for technical efforts in addition to team lead responsibilities, which include applying appropriate technical development, design, testing, implementation, and production support

  • Preferred experience with Cisco Call Manager 9.0 and above, Cisco Unity 9.0 and above, Cisco Contact Center Enterprise 9.0 and above, Cisco Voice Portal 9.0 and above, Cubes, VG gateways, 79xx, 88xx, 99xx end points, Jabber, 79xx and 88xx wireless phones

  • Experience with Avaya Communications Manager 6.0 and above, Avaya Session/System Manager 6.0 and above and Avaya Aura Messaging 6.0 and above.

  • Familiar with SIP routing, dial pattern and number translations, E164 routing, PRI and DSI signaling as well as standards based codecs.

  • Tracks Requests and Incidents from users and ensures effectiveness and timeliness of completion by personnel

  • Ensures that System, department and group policies and procedures are adhered to.

  • Conducts all Human Resources related activities, inclusive of interviews, supervision, performance evaluations, development, coaching, feedback, reward and recognition, scheduling, leaves, policy and procedure administration, etc.

  • Makes appropriate recommendations and resolves problems identified

  • Provides consultative services to assigned areas and serves as a liaison between department, users, and other assigned personnel. Attends meeting to represent department

  • Ensures the quality of and measures the effectiveness of customer service

  • Ensures that all essential documentation is maintained and that standards are adhered to

  • Assists in gathering information for the budget process

  • Obtains quotes and submits for processing through corporate Finance systems

  • Designs and implements on-going training for personnel to ensure their proficiency

  • Forecasts needs and costs associated with the budgeting process

The ideal Unified Communications Technical Team Lead will preferably hold a Bachelor's Degree combined with a minimum of 10 years of relevant, applicable experience in Telecom, PBX, UC engineering. The ideal UC Technical Team Lead will be adept at leading a team of technical professionals and driving quality and effective customer service.

  • Location/Facility
  • Baylor Scott & White Health, Temple
  • For more information on the facility, please click our Locations link.

  • Specialty/Department/Practice

  • Information Technology, Unified Communications
  • Shift/Schedule
  • Full-time, days
  • Benefits
  • Our competitive benefits package includes*:
  • Immediate eligibility for health and welfare benefits

  • 401(k) savings plan with dollar-for-dollar match up to 5%

  • Tuition Reimbursement

  • PTO accrual beginning Day 1

  • Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!

  • A minimum of a High School Diploma/GED required, Bachelor's Degree preferred
  • A minimum of 10 years of experience required

#LI-CSS


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Communications Coordinator Internship

Temple Independent School District

Posted 4 days ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 SUMMARY: Works with the Director of Communications and the Chief of Communications and Community Relations to carry out the day to day functions of the Communications Department. The Communications Coordinator will help to support projects that effectively communicate on the district's behalf by all contemporary means (digital, social and print media). This position will assist the Director and District leadership in promoting and advancing the positive perception of Temple ISD in our community and throughout the region. QUALIFICATIONS: Education/Certification: * Working towards a Bachelor's degree in journalism, public relations, communications, marketing or related field. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Assist with overseeing the daily tasks and projects of the Communications Department. * Coordinate and schedule social media posts through Facebook, Twitter, and Instagram. * Create visual content for social media. * Create content for district website. * Manage the communications.org email inbox. * Approve requests for flyer distribution. * Assist with producing and distributing the weekly staff newsletter. * Flexibility to work some evenings. * Attend Board of Trustee meetings as requested by the Director. * Provide photography and video for news releases and publications as needed. * Performs other related tasks as assigned. Preferred Experience and Training: * Experience or expressed interest in audio and video editing. * Experience or expressed interest in graphic design. * Desktop publishing experience or expressed interest. Part-Time (not to exceed 20 hours per week) Temple Independent School District Temple TX

Technical Team Lead_Unified Communications

Baylor Scott & White Health