Technical Support Technician

Ria Financial Buena Park , CA 90620

Posted 4 months ago

Responsibilities

  • First level helps desk support

  • Windows Desktop Support

  • Point-of-sale system support and troubleshooting

  • Remote desktop support

  • Phone and Email support

  • Monitoring of logs to pre-empt potential problems;

  • Proactively maintain a desktop fleet;

  • Assisting in IT related projects

  • Promptly and politely resolving issues

  • Documenting and troubleshooting of issues in a ticketing system

  • Identify trends to assist in future problem resolution

  • Dispatching support

  • Calling IT and staff to determine the root cause of an issue

  • Fault notification, errors reporting, and escalations of faults / errors

Experience

  • Microsoft Technologies

  • Helpdesk Practice and Procedures

  • TCP/IP Networking (Preferred)

Job Requirements

Skills & Requirements

  • Degree qualified in IT or Computer Sciences, preferably with relevant industrial certifications.

  • Well-developed English language skills are essential.

  • Ability to work independently

  • Excellent timely service standard

  • We are looking for a team player with strong problem solving skills and a can-do attitude.

Ria Financial is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants and Ria Financial associates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrests and convictions records.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Support Engineer

Amazon.Com, Inc.

Posted 1 week ago

VIEW JOBS 1/9/2019 12:00:00 AM 2019-04-09T00:00 At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon.Com, Inc. Buena Park CA

Technical Support Technician

Ria Financial