Technical Support Tech I

Technical Support Tech I Job ID: 23-05335 Pay rate range - $20/hr. to $25/hr. on W2

Job Description:

• Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management.

• This technician will also be involved with the installation of structured cabling, management of infrastructure inventory levels, and physical installation of network and server racks and/or devices.

• You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

• You will launch cutting edge server technologies and solve diverse networking impairments.

• You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.

• To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.

• In addition, you must possess strong analytical skills with demonstrated problem solving ability.

• You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.

Key job responsibilities

• Partner with cable vendors to install, inspect and troubleshoot cabling

• Installation and maintenance of copper and fiber cable infrastructure

• Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords

• Ensure that the Data Center and vendor installations comply with all installation practices

• Report current status via ticketing system, status reports, email and slack

• Manage work and priorities through ticketing system and workflows to complete customer requests and projects

• Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers

• Exhibit quality workmanship on all work and maintain site cleanliness

• Work with a partner to move integrated enterprise equipment from loading docks into planned positions

• Manage, check and coordinate all materials to be delivered to site daily

• Carry a cell phone for communication, information, and emergencies

• Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested

• All physical requirements are expected with reasonable accommodations:

• Walk job sites in uneven terrain

• Some regional travel may be required

• Work safely at heights and from ladders

• Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more

• Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as needed

Daily Schedule:

• The contractor will receive racks in the morning (between 7am-10am).

• Cable laying will occur in the afternoon.

REQUIRED SKILLS

• 6 months+ of cabling experience

• Job details