Technical Support Tech I

Description:

Provides support to end users on a variety of issues. Identifies reports and resolves technical problems.

Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts practices and procedures within a factory and fabrication environments.

Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Typically reports to a supervisor or manager. Daily task include part cleaning media-basting using a glove box facility maintenance such as vacuuming de-trashing recycling. This is an opportunity to learn advanced manufacturing procedures and processes within the scope of industrial 3D printing CNC milling and metal forming.

Skills:

prototype, machining, 3d printer, maintenance technician, shop fabrication, customer support, technical support, additive manufacturing, issue management, clean up

Top Skills Details:

prototype,machining,3d printer,maintenance technician,shop fabrication,customer support,technical support,additive manufacturing

Additional Skills & Qualifications:

This team supports other Amazon business units with rapid prototyping and development to solve problems. The supported BUs could be Kuiper, Prime Air, Lab126, AR, etc.

Experience Level:

Entry Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.