Technical Product Support Specialist is located in Cranston, R.I.
The Technical Product Support Specialist is responsible for technical sales support, design and engineering applications of Watermist Fire Protection Systems to our customer base in Americas.
The Technical Product Support Specialist will deliver Technical trainings within field of expertise as required. The specialist will be introduced to design software as well as nationally recognized design and installation standards and the importance of working with Engineering Department personnel for idea and information sharing as well as application engineering for projects.
What you will do
Provide Technical Support to sales and customers for our product range AquaMist Watermist fire protection solutions
Build and deliver Trainings as needed for customers and internal employee
Provide Design Services and Engineering of typical system solutions
Write Technical letters on customer requests for specific issues and solutions
Contribute with review and data on Technical Datasheets
Provide advice and support projects by applying company solutions according international codes & standards (such as NFPA, FM)
Support New Product Development Projects to both Engineering as well Product Management
Attend and be pro-active part of assigned industry technical committees
What you will need
Customer focused. Detail-oriented, particularly with respect to managing customer satisfaction
Problem-solver, self-starter and data and analytics driven by nature
Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
General knowledge of the Fire Protection Engineering principals and awareness of currents industry trends and standards, including FM and NFPA
Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
Strong, positive interpersonal skills
Well-versed in MS Office Suite, including Word, Excel, and Outlook
Proficient in the use of SprinkCad and/or AutoCAD
TECHNICAL REQUIRED EXPERIENCE:
Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco.com
Johnson Controls, Inc.