Technical Support Specialist, Watermist

Johnson Controls, Inc. Cranston , RI 02910

Posted 1 week ago

Technical Product Support Specialist is located in Cranston, R.I.

The Technical Product Support Specialist is responsible for technical sales support, design and engineering applications of Watermist Fire Protection Systems to our customer base in Americas.

The Technical Product Support Specialist will deliver Technical trainings within field of expertise as required. The specialist will be introduced to design software as well as nationally recognized design and installation standards and the importance of working with Engineering Department personnel for idea and information sharing as well as application engineering for projects.

What you will do

  • Provide Technical Support to sales and customers for our product range AquaMist Watermist fire protection solutions

  • Build and deliver Trainings as needed for customers and internal employee

  • Provide Design Services and Engineering of typical system solutions

  • Write Technical letters on customer requests for specific issues and solutions

  • Contribute with review and data on Technical Datasheets

  • Provide advice and support projects by applying company solutions according international codes & standards (such as NFPA, FM)

  • Support New Product Development Projects to both Engineering as well Product Management

  • Attend and be pro-active part of assigned industry technical committees

What you will need

  • Customer focused. Detail-oriented, particularly with respect to managing customer satisfaction

  • Problem-solver, self-starter and data and analytics driven by nature

  • Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business

  • General knowledge of the Fire Protection Engineering principals and awareness of currents industry trends and standards, including FM and NFPA

  • Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports

  • Strong, positive interpersonal skills

  • Presentation skills

  • Well-versed in MS Office Suite, including Word, Excel, and Outlook

  • Proficient in the use of SprinkCad and/or AutoCAD


  • BS Degree in Fire Protection or Mechanical Engineering with 3 years industry experience

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email

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Technical Support Specialist, Watermist

Johnson Controls, Inc.