Carrier Enterprise Richmond , VA 23234
Technical Support Specialist - VRF and Ductless
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, WATSCO, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America, with over 1600 employees ready to serve and provide the best products with best-in-class customer service.
The Technical Support Specialist works in the Mid-Atlantic Region supporting Ductless/VRF projects with site visits, technical service, start-up and job commissioning to provide all required technical support/knowledge needed for the successful installation of all projects by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Develop and foster relationships with customers / contractors that have been awarded jobs, both Plan & Spec and Design Build.
Needs to able to work independently with the contractor/engineer.
Must be able to communicate the operation of all Ductless and VRF equipment and controls/BMS capabilities to both contractors and end users.
Obtain complete and thorough knowledge, design, application, and troubleshooting of Ductless and VRF equipment, operation, controls and applications
Be able and available to assist on all technical support issues, pre-sale and post-sale, of all projects, as needed or required
Continue developed relationships with customers and projects, and support both existing and future opportunities
Train and assist customers / contractors in application, design, and function of Toshiba Carrier ductless and VRF equipment and technology
Become, through training and experience, an industry leader in the field of "Ductless and Variable Refrigerant Flow" technology
Provide all technical support and assistance as needed
Ability to travel 60% of the time in region
Highly organized self-starter
Ability to master complex technical data quickly
Good communication (written and oral) skills
Proven ability to build and maintain productive relationships
Be technically competent in the field of HVAC installation/service/design/applications
Possess good communication as well as organizational skills
Be able to work independently and be self-motivated
Be willing and able to travel when needed
Be able to see a project through from beginning to end
Associates or Bachelor's Degree preferred
CE will train the right person with some or all of the following:
Have a minimum experience of 2 years with installation and/or service of VRF and/or Ductless HVAC equipment
Have a minimum experience of 5 years in the field of HVAC service
Have a good working knowledge of electrical / refrigeration / air flow
Carrier Enterprise offers a competitive total pay and benefit package and is an Equal Opportunity Employer. All applicants applying for employment must be authorized to work in the United States.
Company Website: www.carrierenterprise.com