Technical Support Specialist

Looking to start a career in IT? ITS at UNE may be the perfect fit for you! Join our User Services team, who provide first-line IT support to Faculty, Professional Staff, and Students on our Biddeford, Portland, and Tangier campuses. We collaborate as an exceptionally cohesive team across four divisions to ensure that all of our communities' technological needs are met. We work hard to foster opportunities for advancement and are proud to have internally trained and promoted over a dozen technicians into advanced roles. We continually offer new training opportunities to assist the team's knowledge and skills, in an effort to advance everyone's career!

The Technology Support Specialist will initiate and support a Mac and PC environment, solving a wide range of application and technical problems, demonstrating superior problem solving skills and a strong combination of customer service, communication, and technical abilities. This position will work as part of a team across two campuses and interact with all members of the University community via phone, email, walk-up and office visit support. Technical experience that includes maintenance and imaging of laptops and desktops, troubleshooting hardware and software issues, deep understanding of the Windows and Macintosh operating systems, and an understanding of how technology works in an enterprise level environment is essential to success in this role.

About the University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.

Responsibilities

• Configure, deploy, retire, troubleshoot and repair Macintosh and Windows laptops, desktops and peripherals.

• Monitor, log, take responsibility for, and promptly resolve incoming requests made via tickets, email, phone and walkup.

• Provide immediate support for all classroom related issues.

• Provide training to users on the operation of their technology and best practices.

• Work closely with other ITS staff and departments to troubleshoot and resolve problems.

• Work with management and coworkers in User Services to complete campus wide initiative and projects.

• Performs additional related duties as assigned by management.

Qualifications

Bachelor's degree preferred or a combination of four years experience and education in related computer field.

• Strong knowledge of Windows and Apple operating systems, creating/maintaining images, resolve software/hardware and mobile computing issues.

• Preferred Certifications

• CompTIA A+ Certification desired

• Any Apple certification greatly desired

• Experience with full disk encryption and other security related technologies.

• Advanced knowledge of the Microsoft Office suite and familiarity with a broad range of third party applications.

• Familiarity with enterprise level networking concepts.

• Familiarity with ServiceNow, Kace, Deep Freeze and Jamf.

• Familiarity with Audio/Video technologies is a plus.

• Ability to provide professional and courteous service to a broad range of users and experience levels.

• Prior experience working in Higher Education is required.

• Strong attention to detail and adherence to University and ITS policies and procedures is required.

• Ability to lift/carry up to 40lbs.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.