Technical Support Specialist

One of our top construction clients is looking for their next IT Support Guru!

This individual works with the IT team to provide user support and customer service on company supported computer applications and platforms as well as troubleshoot problems and advise on the appropriate action. Also responsible to provide support services for superintendents working at construction sites.

ESSENTIAL FUNCTIONS:

• Respond to requests for technical assistance in person, via phone, electronically, or at construction job sites

• Travel to job sites and corporate offices as required to perform onsite support services

• Diagnose and resolve technical hardware and software issues

• Research questions using available information resources

• Advise user on appropriate action

• Follow standard technology support procedures

• Available to work outside of core business day in the event of system outages or upgrades

• Work with solution providers to resolve problems and issues

• Redirect problems to appropriate resource

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions