Technical Support Specialist (Temp To Hire)

Reputation.Com Scottsdale , AZ 85257

Posted 2 months ago

About is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.

We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.

Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!

Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2s Summer 2020 report. has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power,, and Altogether, these partnerships amplify's credibility in the industry and provide new opportunities for innovation.

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett

Why Work at

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Job Summary:

Do you have a passion for customer success and problem solving? Do you thrive in a high-volume work environment that showcases your attention to detail and troubleshooting skills? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? is looking for a proven Technical Support Specialist with these skills.


  • Handling customer technical support cases through phone and email submission
  • Cross-departmental collaboration to provide resolution for client requests.
  • Queue management with emphasis on efficiency, quality & quantity.
  • Work in various department lanes becoming a subject matter expert in each.
  • Demonstrate understanding of social media and effectively communicate knowledge with clients.
  • Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients business structure.
  • Provide guidance on the capabilities of the platform.
  • Share best practices and industry knowledge across verticals.
  • Communicate product enhancement to clients.
  • Additional duties as assigned.


  • 2-4 years of work experience specific to customer success/technical support/account management- SaaS recommended.
  • Excellent phone skills are a "MUST"
  • Knowledge of social media platforms and review sites.
  • Excellent written and verbal skills.
  • Positive attitude and team-first mentality .
  • Advanced skillset with Excel a MUST.
  • Able & comfortable changing direction at a moments notice.
  • Knowledge of Salesforce CRM.
  • Solid analytical, problem-solving, and organizational skills with a strong attention to detail.
  • Bachelors Degree or equivalent experience preferred.

More on

The majority of consumers 90% say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

  • Monitor, request and respond to online reviews
  • Improve star ratings and search result rankings
  • Audit and maintain business listings and location directories across the web
  • Manage social media engagement and advertising
  • Make operational changes to improve customer experience
  • Maximize customer retention and revenue is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only- Recruiting agencies do not contact.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Credentialing Specialist Temp To Hire

Matrix Medical Network

Posted 1 week ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Overview Credentialing Specialist - Temp- Hire Matrix Medical Network is the leading provider of in-home and facility community based care management services and is in the process of revolutionizing health-care solutions. Matrix was founded in 2000 and is headquartered in Scottsdale, Arizona, with a regional office in Largo Florida. Matrix has a national clinical organization which provides high-touch, in-home and mobile clinic care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well positioned for continued expansion. The Credentialing Specialist role can make an impact: * By credentialing qualified Providers that make members feel at ease in the comfort of their own home * Staying in Compliance with NCQA and state regulations that protect both our clients and members This role is responsible for credentialing and re-credentialing Matrix Medical Network providers as well as ensuring enrollment with Medicaid, Medicare and participating client health plans. Credentialing functions include, but are not limited to, processing Matrix Credentialing Applications, performing primary source verifications and updating and maintaining the Matrix credentialing database in accordance with internal policies and procedures, client health plan contracts, NCQA guidelines as well as applicable state and federal requirements. Join our team and reap the rewards: * Ongoing teamwork in streamlining our processes and procedures to ensure process efficiencies to our Providers. * Strong team leadership for support and career growth * Develop additional skills within the administrative health field * Growing department and company, providing exciting career opportunities This role will initially be temporary, but offer full time hours. It will transition to permanent at 60-90 days, depending on performance. Responsibilities * Perform the initial credentialing and recredentialing functions for employed and contracted Matrix providers, which may include collaborating physicians and Locum Tenens. * Review provider applications for completeness and accuracy. * Ensure appropriate follow-up within established timeframes, monitor and report on the credentialing progress of each provider. * Maintain timely and accurate data entry and periodically revise provider data in the Matrix credentialing database. * Accurately maintain provider files for Matrix providers. * Ensure timely and accurate credentialing and recredentialing application submissions for each provider as it relates to each client health plan; monitor and report progress of each practitioner. * Enroll providers with Medicaid and Medicare and all applicable client health plans; monitor and report on progress of each provider. * Ensure all providers who require collaboration agreements are appropriately assigned to a collaborating physician and the agreement is executed by both parties; monitor and report progress of each provider. * Ensure employed providers are enrolled under the Matrix professional liability insurance plan; monitor and report progress on each practitioner. * Respond to all provider, client health plan and internal inquiries in a timely manner within one (1) business day. * Conduct sanctions and compliance monitoring and alert credentialing leadership of any undisclosed negative findings immediately. * Assist traveling providers with obtaining new state licenses in areas identified by the clinical management team; monitor and report progress of each provider. * Adhere to Matrix policies and procedures including timely delivery of completed work and use of resources. * Identify, analyze and resolve extraordinary information, discrepancies, time gaps and other idiosyncrasies that could adversely impact ability to credential and enroll providers and ultimately bill and obtain reimbursement for services rendered; discover and convey problems to credentialing leadership so that the optimal course of action is taken by making sound decisions in accordance with department and corporate guidelines. * Utilize extensive internet and telephone communication to obtain critical pertinent information. * Keep credentialing leadership informed of potential credentialing or enrollment issues. * Ensure strict confidentiality at all times. * Other duties as assigned. Qualifications Education Associates or Bachelors in Business, Finance, Health Care or related field or high school diploma and relevant combination of education and experience Required Skills and Abilities Up to three years credentialing experience in a health care setting to include up to two years of practitioner enrollment, credentialing or network services experience Experience with MD-Staff or similar practitioner credentialing, data collection and record management system Exceptional critical thinking skills, sound judgment and the ability to communicate in an articulate and sensitive manner with practitioners, administrators, legal counsel and client credentialing personnel Demonstrated ability and commitment to excellent customer service to maintain and ensure effective working relationships with internal and external clients Preferred Certified Practitioner Credentialing Specialist (CPCS) Experience with NCQA, URAC and/or The Joint Commission guidelines and standards related to credentialingExperience with MS Office Matrix Medical Network is Proud to be an Equal Opportunity Employer Credentialing Specialist is based in our Scottsdale: 9201 E Mountain View Road, Suite 220 Scottsdale, AZ 85258. Matrix Medical Network partners with leading health plans and providers across the country. Primary Location: Scottsdale-Arizona Work Locations: 9201 E Mountain View Road, Suite 220 Scottsdale, AZ 85258 Job: Credentialing Specialist Schedule: Regular Shift: Standard Employee Status: Individual Contributor Job Type: Full-time Job Level: Day Job Travel: Primary Location-United States 9201 E Mountain View Road, Suite 220 Scottsdale, AZ 85258 Hours: Monday - Friday 8AM - 5PM. No on-call, evening or weekend hours. Credentialing Specialist, Schedule, Full-Time, Regular, Job Type, Standard, Pay, Hours Matrix Medical Network Scottsdale AZ

Technical Support Specialist (Temp To Hire)