Technical Support Specialist

Agency: Teachers' Retirement System of the State of Illinois

Closing Date/Time: 05/31/2024

Salary: 210 - ($49,670-$63,577) or 212 - ($55,281-$70,760)

Job Type: Salaried

County: Sangamon

Number of Vacancies: 1

A RESUME IS REQUIRED FOR THIS JOB POSTING

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Job Summary

Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS' computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.

Essential Functions

• Assist in managing Windows/Linux workstations

• Upgrading, installing, and configuring application software and computer hardware

• Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions

• Assist with drafting and/or updating procedures and documentation as assigned

• Assist IT staff for planning and implementing new or upgrades of IT infrastructure

• Training technical and non-technical staff on new systems, protocols, and best practices .

• Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manger or Supervisor.

• Perform other duties as required or assigned

Knowledge, Skills, and Abilities

• Ability to troubleshoot and resolve problems.

• Possesses flexibility to work in a fast paced, dynamic environment.

• Demonstrates written and verbal communication skills.

• Excellent interpersonal skills.

• Excellent collaboration and team building skills.

Minimum Requirements

• Associate degree in Computer Science or other related technical discipline

• Relevant experience may substitute for the degree requirement on a year-for-year basis

• Fundamental knowledge of and experience working with PowerShell or other scripting language

• Established communication skills, emotional intelligence, humility, and drive

• Must be able to work within a fast-paced environment that requires frequent attention shifts

• Proactive, self-starter able to work with limited supervision

• Good time management skills

Work Hours: 8:30 - 4:30 M-F

Work Location: 2815 W. Washington St., Springfield, IL 62702-3397

Agency Contact: [[recruiterEmail]]

Posting Group: Science, Technology, Engineering & Mathematics

TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located outside the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Nearest Major Market: Springfield