Technical Support Specialist

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Account management.

• Technical assistance; computer systems, software, and hardware.

• Respond to queries in a timely manner.

• Daily performance of computer systems.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs.

• Follow-up to ensure issue is resolved properly.

• Compile information and prepare reports.

REQUIREMENTS:

• High school diploma or GED
• Bachelor's degree in information systems or related field desired

EXPERIENCE:

• Basic understanding of Active Directory, Networking concepts, and TCP/IP.

• Windows 7 & XP operation, installation, and troubleshooting.

• Proficient knowledge of all Microsoft Office products.

• Hardware/software installation, upgrades, and troubleshooting.

• Experience in a physician office setting is preferable. *

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:

• Company Provided Life and Accidental Death and Dismemberment Insurance

• Company Provided Long Term Disability Insurance

• Employee Stock Ownership Plan

• 401(k) Company Contributions

• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.

• Company match in Health Savings Account Plans (restrictions apply)

• Vacation, Personal, Sick and Holiday Time Off

• An array of team member perks and discounts

• Tuition Assistance Programs

• And more!

Qualifications