Assa Abloy Jacksonville , FL 32277
Posted 2 months ago
DoorBird develops, produces and markets high-quality IP video door intercom systems worldwide and is part of the ASSA ABLOY Group, the leading manufacturer and supplier
of locking and security systems.
To strengthen our team in Jacksonville, FL, we are looking for a full-time Tech Support Specialist
What we offer
Competitive compensation package
401(k) with company match
Generous bonus structure based on overall territory revenue
Health Insurance
Stable hours and excellent work/life balance
Generous, flexible vacation
Commuter benefits
Work remotely 1 day per week
About you
Minimum 1 year of experience in a technical product support position, related field or has a degree in a related field (e.g. engineering, computer science, etc.)
Basic knowledge of Microsoft Word, Outlook, Excel, etc.
Understanding of the Android and iOS operating systems
Working knowledge of smart devices and applications
Experience in networking and network troubleshooting
Displays learning agility by actively seeking answers when challenged
Seeks feedback from co-workers to optimize and improve support while also maintaining a solid understanding of customer support needs and requirements
Listens attentively to customer needs and concerns, demonstrates empathy and builds rapport
Professional interpersonal and communication skills
Strong desire to help and takes ownership of seeing things through
Ability to work as a team member, as well as independently with minimal supervision
Effectively communicates, both written and verbally
Ability to multi-task and adapt to changes quickly
Based in Jacksonville
Speaks Spanish fluently
About the Opportunity
Provide technical product support to customers via telephone calls and emails
Apply critical thinking to troubleshoot installation questions and hardware/software performance issues
Provide user-facing support of the DoorBird app on mobile devices
Manage help desk support requests via an online ticketing system, escalating support requests to the engineering team and managers as needed
Process RMA requests for customers and issue replacements for defective products
Support sales team with pre-sales activities (e.g. answering product questions and participating in webinars)
Are you looking for an appreciative company and want to work with modern smart home technologies? Then DoorBird is the right place for you! Look forward to a secure job in a globally established company with an inspiring corporate culture, flat hierarchies and fast decision-making processes.
Apply now
DoorBird, based in Berlin, San Francisco and Jacksonville, is a medium-sized company with around 120 employees. As one of the market leaders in the field of "Smart-Home", DoorBird develops, produces and distributes products in Germany and worldwide. www.doorbird.com
DoorBird is part of the ASSA ABLOY Group. With 52,000 employees in over 70 countries, ASSA ABLOY is the world's leading manufacturer and supplier of access solutions and security systems that meet customers' high demands for safety, security and ease of use.
Bird Home Automation GmbH - Bianca Schier
Assa Abloy