Technical Support Specialist

Job Description Job Description SonoPath is a veterinarian owned, customer-centric company that serves a community of veterinarians and technicians who share our passion for diagnostic efficiency, and value customer service. We are highly focused on providing quality education, personalized support and encouragement to help our customers learn, grow, and provide the best patient care possible.

SonoPath is seeking a Technical Support Specialist that will be responsible for deploying and supporting end-user technology and software. The Technical Support Specialist is a key role in executing SonoPath’s strategic vision. The role involves delivering exceptional customer service and support to customers as well as providing IT based operational support to our Marketing team, Education platform clients and Telemedicine Specialists.

This position is for an on-site option only, requiring reliable transportation to our Andover, NJ Education facility and availability to work weekends, every other month (7-8 times per year). Requirements: Working knowledge of HubSpot Database Management Understanding of Project Management (Asana platform or similar) for resolving tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. WordPress CMS platform & Gravity Forms Experience with WeTransfer, WhatsApp, OBS Studio, ZOOM, AV equipment, and remote meeting setup and maintenance.

Available to work onsite at our Educational Facility, in Andover, NJ Responsible for dropping off shipments to FedEx and others, as needed Installs software and necessary applications for workflow. Experience setting up and troubleshooting various technical equipment such as laptops, and video conferencing systems. Experience working with following environments:

Mac OS, Exchange / Office 365, HubSpot, Zapier, Gravity Forms, Wix, WordPress CMS, Drupal platform Qualifications/Skills: Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees.

A process improvement mindset. Technical knowledge of networking principles and various operating systems. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Customer-service focus. Collaborative mindset. Hands-on problem-solving ability.

Knowledge of Telecommunications and Internet Technologies Dependability, verbal & written communication, and ability to handle pressure and be able to work in a learn on the fly environment Ability to work with vendors for services and developing, testing, evaluating, and installing enhancements and new software. Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Maintains web environment by identifying system requirements, installing upgrades and monitoring system performance and provide recommendations on systems capabilities as necessary Education & Experience:

Associate’s degree or above in informational technology or related field Prior experience working on in IT, or similar technical function Compensation/Benefits/Location: Compensation based on experience. PTO 401K option Medical Insurance reimbursement Office Location:

Andover, NJ Monday – Friday 9:00am – 5:00pm Company Description SonoPath is a veterinarian owned, customer-centric company that serves veterinarians and technicians who share our passion for diagnostic efficiency, education and value customer service. We're highly focused on providing quality veterinary ultrasound education, personalized support and encouragement to help our customers learn, grow, to provide the best patient care possible to their pet owners. This core belief allows us to create lasting, meaningful relationships with our customers, who know they can count on us. Company Description SonoPath is a veterinarian owned, customer-centric company that serves veterinarians and technicians who share our passion for diagnostic efficiency, education and value customer service.

We're highly focused on providing quality veterinary ultrasound education, personalized support and encouragement to help our customers learn, grow, to provide the best patient care possible to their pet owners.

This core belief allows us to create lasting, meaningful relationships with our customers, who know they can count on us.