Technical Support Specialist - Salve Regina University

Salve Regina University Newport , RI 02840

Posted 2 months ago

Job Description:

BASIC FUNCTION:

The Technical Support Specialist reports to the Assistant Director of Technical Services. This individual is responsible for resolving help desk calls from faculty, staff, and students as well as maintaining accurate inventory control and implementing inventory policies and procedures. In addition, this individual will work with other areas of the Office of Information Technology to troubleshoot and resolve technical support issues as they arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • The overall responsibilities of this role include desktop and laptop computer troubleshooting, deployment, and repair, printer maintenance and repair, inventory assessments and maintenance, and assistance with management of helpdesk calls.

  • The job responsibilities will be further constructed into four major categories to insure structured development and evaluation of accomplishments. These four categories and relevant responsibilities are listed below and utilized to build a foundation for future assignments.

Technical Skills

  • Troubleshoot, service, maintain, and repair computers, peripherals, and other electronic equipment for faculty, staff, and students.

  • Inventory, install and configure personal computer hardware and software, and deploy images onto desktops and laptops.

  • Diagnose system failures and isolate faulty parts; repair or replace parts as needed.

  • Continued development of technical skills and certifications for both hardware and software.

  • Perform installation, configuration, and inventory of new equipment as it arrives and prepare for deployment to our end user community.

Operational Skills

  • Maintain accurate input, tracking, and closing of assigned helpdesk calls within the University ticket tracking system.

  • Establish and maintain accurate inventory of all hardware, software, and peripheral equipment owned and serviced by the University.

  • As necessary, assist and support in our University Help Desk service area with signing in laptop computers for repair and filling out service request forms.

  • Generate monthly service call reports through the University ticket tracking system (Web Help Desk).

  • Maintain and complete proper warranty repair information for all University owned equipment and document in the University tracking system.

Management Skills

  • Maintain daily recording and updates of assigned Helpdesk tickets.

  • Maintain accurate inventory and warranty information for equipment and repairs.

  • Manage tasks and other project assignments as allocated.

  • Establish organized work areas and properly maintain equipment.

Communications Skills

  • Keep Assistant Director of Technical Services and other members of the Office of Information Technology informed of issues, concerns, outages, and repairs in a timely manner.

  • Share information gathered through conference attendance, training, and R&D with the Assistant Director of Technical Services and other IT staff members.

  • Participate in development of process to distribute relative technical information to the general community. Assist with the validation of all information issued for public release.

  • Work with all members of the Office of Information Technology to continuously improve communications tools and processes.

  • Follow up communications with faculty, staff, and students in order to close out service calls and confirm necessary repairs are completed.

OTHER DUTIES AND RESPONSIBILITIES:

  • Works closely with all Office of Information Technology staff to ensure consistent and effective service.

  • Keeps abreast of all developments that will affect the function of the help desk and inventory process.

  • Makes suggestions as to methods of improving productivity and increase efficiencies.

  • Other duties as assigned.

Requirements:

  • Bachelor's degree in Business, Information System Science, or related field or equivalent working knowledge and a minimum of two years work experience in a support position are required. Ability to work effectively with end user community and outside consultants is essential. Excellent oral and written communication and interpersonal skills are required. Ability to work effectively as a team member or as an independent contributor is also essential.

  • Preferred certifications include A+, HP or other hardware provider certifications, utilization of Microsoft diagnostic tools, and hands-on experience with various areas of hardware repair. Additionally, this candidate should have the following skills:

  • Knowledge of Microsoft Windows 7, 10, Mac OS X 10.12 -10.15, iOS, Android.

  • Knowledge of Microsoft Office 2016 and O365.

  • Knowledge of current methods and procedures of the computer/mobile device management and deployment, including Microsoft MDT/SCCM and JAMF Casper Suite.

  • Excellent organization and communication skills.

Additional Information:

Salve Regina University offers generous benefits to eligible employees including:

  • health and dental coverage
  • life insurance
  • long-term disability
  • 403B plan
  • tuition benefits and more

Salve Regina University strives to provide equal opportunity in employment and education to all employees, students and applicants. No employee, student or applicant shall be discriminated against or harassed on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender identity or expression, religion, disability, age, marital or parental status, military or veteran status, genetic information or any other basis protected by applicable federal or state law, in the administration of Salve Regina's employment policies, education policies, admission policies, scholarship and loan programs, athletic and other University administered programs. In accordance with Title IX, it does not discriminate on the basis of sex in any of its educational programs or activities. Salve Regina is also committed to making its programs and campus accessible to its visitors and compliant with all applicable non-discrimination laws.

Application Instructions:

Applicants must apply online for any open staff and faculty positions by providing a cover-letter and resume. Pre-employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E-verify.

URL: www.salve.edu

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Director And Lecturer Salve Regina University

Salve Regina University

Posted 2 weeks ago

VIEW JOBS 1/5/2022 12:00:00 AM 2022-04-05T00:00 Job Description: Salve Regina University's Department of Music, Theatre and Dance invites applicants for a full-time Technical Director/Lecturer with additional responsibilities in technical design. The successful candidate is responsible for overseeing all technical aspects of theatre, dance, and music productions in campus performance spaces including the Casino Theatre, teaching courses in aspects of technical theatre, assisting faculty and guest artists with all technical needs for performances and the day-to-day technical operations of the theatre spaces. Additional responsibilities include design and/or oversight of lighting, costumes, set and sound. We seek a colleague who is committed to helping students become well rounded artists, critical thinkers, and responsible citizens within a supportive and professional environment. The ability to work collaboratively with faculty and students across music, theatre and dance is essential. The ideal candidate will have a demonstrable history as a dedicated educator, and a record of social consciousness. ESSENTIAL DUTIES AND RESPONSIBILITIES: Designs and/or supervises in scenic design, lighting design (theatre and dance), set construction, painting, rigging, light hang, sound design, sound mixing, property and furniture construction and/or procurement and production management of all music, theatre and dance productions during the academic year. Determines the necessary technical supports such as light, sound and special needs necessary for events and performances presented at the facilities in advance of production dates. * Teach two courses (6 Credit hours) per semester. * Design in at least two technical areas per theatre production (3 productions per academic year). * Lighting design for 3 dance productions per academic year. * Assist guest artists and designers with all technical matters. * Assist student run theatre club for technical and design issues. * Oversee and train student crew. * Assist the theatre program coordinator with the preparation and control of production budgets; Keeps and maintains inventories and orders specialized supplies. OTHER DUTIES AND RESPONSIBILITIES: * Handle paperwork such as time sheets, purchase orders, etc. * Arrange purchases and procurement of all necessary materials for productions. * Organize scene shop, costume shop and space utilization at the Casino Theatre and ensures the safety and security of sets and supplies. * Monitors the condition of equipment including lighting, sound, and rigging equipment; arranges for the repair and replacement within budgetary constraints; performs preventative maintenance on equipment. * Coordinates strikes and storing all scenic elements. * Keep abreast of progress and developments in the field of technical theatre. * Participation in Department of Music, Theatre and Dance planning, recruitment, retention of students and additional service-related efforts as they arise. Requirements: * Knowledge of purchasing policies, budgeting and personnel supervision. * Proficiency in MS software. Skills in scenic design (Vectorworks, AutoCad, InDesign) and construction, painting, lighting design, sound design (proficiency in DAW such as Pro Tools, Logic Pro, and Qlab), property and furniture construction and procurement. * Ability to multi-task, managing multiple projects at once; train and mentor students. Must be able to lift up to 50 lbs. and climb stairs and ladders. MINIMUM EDUCATION/EXPERIENCE: MFA in technical direction or design or equivalent professional experience. Experience in at least two areas of theatrical design. PREFERRED EXPERIENCE: Teaching experience at the undergraduate level. Experience working in traditional and non-traditional theatre spaces. Expertise in lighting design and execution in addition to one other technical area. Additional Information: Salve Regina University offers generous benefits to eligible employees including: * health and dental coverage * life insurance * long-term disability * 403B plan * tuition benefits and more Salve Regina University strives to provide equal opportunity in employment and education to all employees, students and applicants. No employee, student or applicant shall be discriminated against or harassed on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender identity or expression, religion, disability, age, marital or parental status, military or veteran status, genetic information or any other basis protected by applicable federal or state law, in the administration of Salve Regina's employment policies, education policies, admission policies, scholarship and loan programs, athletic and other University administered programs. In accordance with Title IX, it does not discriminate on the basis of sex in any of its educational programs or activities. Salve Regina is also committed to making its programs and campus accessible to its visitors and compliant with all applicable non-discrimination laws. Application Instructions: Applicants must apply online by providing a cover letter, curriculum vitae, one sample syllabus, link to website and/or portfolio of design work, and list of three references. Salve Regina University, as a comprehensive Mercy, Catholic University, welcomes people of all beliefs and encourages students to work for a world that is harmonious, just, and merciful. In your cover letter, please highlight how your teaching, scholarship, leadership, and service might serve to support the University's mission and its commitment to diversity, dialogue, and lifelong learning. Pre-employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E-verify. The review of completed applications will begin on February 1, 2022 and continue until the position is filled. URL: www.salve.edu Salve Regina University Newport RI

Technical Support Specialist - Salve Regina University

Salve Regina University