Technical Support Specialist - Immediate Need

Uworld Dallas , TX 75201

Posted 3 months ago

Salary: 45-50K/year, based on experience

UWorld is the worldwide leader in online test prep practice materials. Since 2003, over a million students have trusted us to help them prepare for their high-stakes examinations.

We are seeking a Customer Care Specialist who will make an immediate impact to our web-based, exam-preparation company. Our users are students who are preparing for their entrance & board examinations. They need specialists who can offer patience, clarity, and acute attention to detail when resolving their customer service and technical issues. Ideal candidates will have technical support experience with a background in customer service.

Minimum Education:

  • Associates or Bachelor's degree

Minimum Experience:

  • 1 year of experience in a technical customer support or inbound contact center environment

  • Working knowledge of HTML, CSS, web pages, and computer applications (databases and word processing)

  • Proficiency in Microsoft Windows, Mac OS/OSX, iOS and Android operating systems

Knowledge, Skills and Abilities:

  • Excellent written and oral communication skills to educate non-technical end-users

  • Flexibility to work on holidays, weekends and nights as based on a rotating on-call schedule

  • Ability to work independently and efficiently to meet deadlines

  • Willingness to take new projects and responsibilities as needed


Technical Issue Resolution

  • Provide customer support and technical issue resolution via email and phone

  • Resolve technical issues, including installing software and educating end-users on usage

  • Identify and correct operational issues

Customer Service Excellence

  • Build relationship and trust with customers via email and over phone

  • Promote good customer service by consistently providing premier customer satisfaction, a can-do attitude and a willingness to help

  • Exhibit effective communication and tele-management skill

  • Handle customer's problems with professionalism and empathy

  • Accuracy in resolving customer concerns

Data Entry and Tracking

  • Perform accurate data entry and web page updates

  • Log common user issues and coordinate with software developers

  • Create technical and procedural documents

Consult and Collaborate

  • Work with content developers and other departments as needed and on an ongoing basis regarding customer feedback/concerns

  • Work closely with software developers to resolve technical concerns


  • Competitive compensation (contingent on experience)
  • Paid time off (based on sliding scale according to hire date and work hours)
  • Comprehensive benefits package (medical, vision, dental, life, disability)
  • 401(k) plan for retirement with 4% employer matching (eligibility after 90 days of employment)
  • On-site group fitness classes & relaxed work environment


  • This is a permanent position. No contract employees considered.

  • No H1B sponsorship is available

At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Specialist I IrClient Services

University Of Texas Southwestern Medical Center

Posted 4 days ago

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information Salary Salary Negotiable Experience and Education High School graduation or GED equivalent and four (4) years experience in computer environment including at least two (2) years experience providing technical computer support to customers. If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B. Job Duties * Performs routine preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, and/or telecommunications. * Diagnoses and repairs routine computer related problems and/or refers complex problems to Technical Support Specialist II or III or another technical professional. * Installs software, personal computers, printers, and other peripherals as directed or requested by users. * Assists in making recommendations for modifications or additions to personal computer systems, hardware components, and software applications; assists in identifying associated costs. * Troubleshoots routine technical problems and supports university Help Desk as required. * Assists in design of web page text and visual content, navigational links, and page layout. * Consults with users to determine web needs and recommends solutions. * Assists in writing code using HTML, Dynamic HTML, Java, Javascript, * Visual Basic, Perl, or Common Gateway Interface (CGI). * Performs other duties as assigned. Other Duties: Performs other duties as assigned. Technicians primary role is to: Provide desktop/printer/peripheral support to Clinics around DFW, ensure desktop environment is compliance with Information Security requirements, consult with department regarding new technologies, obtain quotes, etc. Help department navigate the larger IR organization and escalate issues as needed. UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression. University Of Texas Southwestern Medical Center Dallas TX

Technical Support Specialist - Immediate Need