Technical Support Specialist

DDI Technology is seeking a Technical Support Specialist to join the team at our facility in Irmo, SC.
DDI Technology, a wholly-owned subsidiary of RB Global, Inc. provides a complete automotive titling and registration suite for financial institutions and dealers. Committed to excellence, DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles.
DDI Technology, a wholly-owned subsidiary of RB Global, Inc. is seeking a Technical Support Specialist to join its growing team in Irmo, SC. Professionally and courteously, provides personalized service and support to our customers; Partners with other teams to ensure exemplary customer service and provides critical support to customers, management, and DDI employees in a broad range of activities.
Key Responsibilities:

Provides customer support by responding to inquiries regarding DDI's ELT and EVR program as well as other service software as needed
Serves as a support specialist for EVR support inquiries received directly from customers or other DDI support specialists
Assist DDI software developers with resolving customer and/or DMV EVR related issues
Analyzes customer requests received by telephone, live chat, fax, and e-mail
Responds promptly to customers to ensure superior customer service within DDI's service level agreements. (Calls and chats must be answered within sixty (60) seconds; faxes and e-mails must be responded to within two (2) hours)
Assists in multiple areas of the business as dictated by need, including but not limiting to, creating/altering templates for automated service emails sent through our system and onboarding needs by creating a sortable spreadsheet table to keep track of the information
Serves as a general conduit between support and the development team while performing less support technical duties that can be done without escalation to the software developers. This support may include the use of software tools, including SQL, for different areas of the business to provide updated information needed to service the customers in sales, onboarding, off-boarding and normal usage
Assists Account Representatives with key account management
Assists Title Center with QA questions and out of state titling
Assists in verifying daily reports for various EVR states
Works late items in Gardener
Other duties as assigned by management

Competencies:

Excellent Communication Skills - written and oral communication skills; writes clearly and reads and interprets written information; presents numerical data effectively; speaks clearly and listens and gets clarification

Preferred Skills:

Sales techniques and practices - Skilled in proven sales techniques and practices to include phone skills, appointment setting, presenting proposals and closing of the customer

DDI Technology is a leading electronic title and registration technology firm providing title administration and processing services for vehicle dealers and lenders. DDI Technology is a proud member of the IAA Holdings LLC family of companies and focuses on delivering superior products, professional service and hi-touch customer service for all areas of vehicle title management.
To learn more, please visit www.dditechnology.com
In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
RB Global, Inc.is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.
RB Global, Inc. is a drug-free workplace. EEOE