Technical Support Specialist I Or Above

Total System Services, Inc. Myersville , MD 21773

Posted 3 months ago

Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere and for yourself we may have the right place for you.

Summary of This Role

Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices.

What Part Will You Play?

  • Maintains the functionality and efficiency of computer and user objects in an active directory while maintaining correct Organizational Units (OU). Assists in the maintenance of Group Policy for Edge of Network Endpoints and Operating Systems. Unlocks team member accounts, as needed.

  • Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation, as needed. Creates and maintains image(s) for hardware set-up, as assigned. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Begins to troubleshoot complex connectivity issues.

  • Assists with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software. Helps design desktop support strategies that take into account office bound and remote user base using both manual procedures and desktop tools.

  • Responds to complex technical issues surrounding desktop/laptop hardware (e.g. responsible for scheduling and getting bad equipment fixed/replaced through the vendor) and Microsoft Operating Systems and/or installed software (e.g. troubleshoots encryption software issues and troubleshoots and fixes vulnerabilities identified by information security, software vendors or operations risk assurance) and follows through to appropriate resolution, while creating a repeatable process and eliminating repeat problems. Services issues related to mobile devices and the MAC operating system. Acts as tier 2 support for lower level specialists on hardware and software issues.

  • Assists with projects by completing assigned tasks and recommending options to project leader in order to meet goals. Occasionally leads projects.

  • Proposes, develops and communicates technical, systems and application standards and ensures compliance with existing standards.

  • Supports testing and evaluation of new desktop packages and implements prototypes.

  • Adheres to technology policies and complies with all security controls, while providing guidance to lower level technicians.

What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent

  • Typically No Relevant Experience Required

  • Experience providing technical support to end users on various devices, operating systems and peripherals preferred Experience in an Enterprise IT group preferred

Preferred Qualifications

  • A+, MCSE: Desktop Infrastructure

Core Competency

  • Results Orientation, Customer Focus, Critical and Analytical Thinking, Planning and Organizing


  • Experience with Windows 7, 10 and Apple IOS including IPhones and IPads
  • HP Printers, Microsoft Office, Bitlocker, Mac OS, Audio Video, Symantec Antivirus, SCCM

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity
  • Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision
  • Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Windows Experience
  • Experience with Windows XP, 7, 8; and Apple IOS
  • Systems Experience
  • HP Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM
  • Varying Equipment Experience
  • Laptop, Desktop, Wyse Thin Client, MAC

Not Ready to Apply? Join Our Talent Community!!

US Applicants:

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

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Technical Support Specialist I Or Above

Total System Services, Inc.