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Technical Support Specialist

Expired Job

Emma Nashville , TN 37201

Posted 5 months ago

  • Learn the ins and outs of Campaign Monitor's application

  • Help our customers with queries over email, phone, and social channels

  • Answer customers in a timely, efficient, accurate, and friendly manner. Initially, you will be replying to questions via email, but you will eventually field phone calls as well

  • Handing off or escalating cases as needed

What does a strong candidate look like?

  • At least 1-year experience working in customer service

  • Technically Savvy

  • Experience providing phone support a plus

  • Highly skilled at researching, troubleshooting and solving complex issues

  • Great written communication skills

  • Ability to work well independently

  • Excellent at multitasking and managing a varied workload

What are the perks and benefits?

  • Competitive salary and benefits package

  • MacBook Air with all the necessary accessories

  • Paid time off to volunteer in our community

Who are we?

Today more than 150,000 companies (Buzzfeed, Sephora, Birchbox, Disney, Rip Curl and Adidas to name a few!) rely on Campaign Monitor to manage their email marketing, but there are many more customers we haven't met yet! We recently raise $250 million for Series A funding and we're growing our San Francisco, London and Australia teams!At Campaign Monitor you'll be joining a team of smart and passionate people to solve challenging and interesting problems using the latest technologies. You'll have an awesome computer setup, enjoy 5 star meals prepared by our in-house chefs three times a day, barista training on professional equipment, participate in our share program, and take part in our monthly team events. To top that off, we've got a killer office in the heart of Sydney with 360 degree views of the harbour. We've also been awarded as a Top Place to Work from year to year.

Campaign Monitor was recently recognized by:

Entrepreneur Magazine for having a top 10 best company culture in San FranciscoBusiness Weekly Review as one of the top 10 Best Places to Work in Australia

Join the Campaign Monitor Team https://www.campaignmonitor.com/careers/

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. This is something we value deeply and we encourage you to help us change the way marketers interact with their customers.


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Technical Support Specialist

Expired Job

Emma