Eaton's Lighting Division is seeking a Technical Support Specialist. The position will be based in our Peachtree City, GA facility.
The Technical Support Specialist will be responsible for providing support to internal and external stakeholders by researching and answering questions, troubleshooting problems and working cross functionally with marketing and engineering to develop solutions. In this role, you will be provided by clearly communicating technical solutions in a user-friendly and professional manner.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.
You will provide general support internally & externally to ensure world class service.
You will maintain KPI metrics for IVR, nanorep and email communications.
You will document processes & procedures to create standard work.
You will communicate with internal Sales team, Distributors, & End Users.
You will interpret end users' needs and define appropriate solutions.
You will perform other responsibilities associated with this position as may be appropriate.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Required (Basic) Qualifications:
High School Diploma AND Network certification.
Minimum 1 year of lighting technical experience.
Legally authorized to work in the United States without company sponsorship.
No relocation benefit is offered for this position. Only candidates residing within 50 miles of Peachtree City will be considered for this position.
Bachelor's Degree from an accredited institution.
Experience with Lighting and Controls systems.
Position Success Criteria:
Proficient knowledge of Windows Operating Systems and Microsoft Office.
Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums.
Strong work ethic, flexibility, and a desire to actively contribute to the group's success.
Ability to work on multiple tasks, remain focused and reach a resolution.