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Technical Support Specialist

Expired Job

DFW Texas Staffing Endwell , NY 13762

Posted 2 months ago

The Technical Support Specialist will be responsible for providing technical support via the phone and internet for clients of retail systems.

Requirements:

  • Strong IT technical background, including networking, OS, and application support

  • Ability to handle multiple calls and situations and follow them through to a solution

  • Strong verbal and written communication skills

  • Able to work various shifts including weekends

  • Minimum AAS degree, Bachelors preferred from accredited institution

  • Minimum two years of experience working in an IT support role

  • Experience in supermarket operations a plus

Duties:

  • Respond to support requests regarding computer software, hardware, or network operation to resolve issues.

  • Read technical manuals, confer with users, determine recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams

  • Install software on users' computers

  • Document daily activity of all communication transactions, issues, and remedial actions taken

  • Authoring training materials and procedures

  • Presenting training to end users

  • Evaluation of company products and services recommending improvements

  • Provide good technical support customer service via phone calls or emails

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VIEW JOBS 11/1/2018 7:06:34 AM 2019-01-30T07:06 <p>The Technical Support Specialist will be responsible for providing technical support via the phone and internet for clients of retail systems.<br />  <br /> Requirements:<br />  <br /> * Strong IT technical background, including networking, OS, and application support<br /> * Ability to handle multiple calls and situations and follow them through to a solution<br /> * Strong verbal and written communication skills<br /> * Able to work various shifts including weekends<br /> * Minimum AAS degree, Bachelors preferred from accredited institution<br /> * Minimum two years of experience working in an IT support role<br /> * Experience in supermarket operations a plus<br />  <br /> Duties:<br />  <br /> * Respond to support requests regarding computer software, hardware, or network operation to resolve issues.<br /> * Read technical manuals, confer with users, determine recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams<br /> * Install software on users' computers<br /> * Document daily activity of all communication transactions, issues, and remedial actions taken<br /> * Authoring training materials and procedures<br /> * Presenting training to end users<br /> * Evaluation of company products and services recommending improvements<br /> * Provide good technical support customer service via phone calls or emails</p> Gee-Gee DFW Jobs Endwell NY

Technical Support Specialist

Expired Job

DFW Texas Staffing