Technical Support Specialist

Coretex San Diego , CA 92101

Posted 6 days ago

We are searching for a motivated person with technical skills, aspiring to join a successful growing

company in a high growth industry with markets in New Zealand, Australia and North America. This

role provides a great opportunity for someone who wishes to pursue a career in customer support

and technology operations and progress over time.

Critical to this role is the ability to listen to customers, understand their needs and solve their

problems.. The successful candidate will be a true customer champion, will be enthusiastic and

willing to go the extra mile to ensure that customers get exactly what they need. The candidate will

also need to be technically savvy and understand the fast changing world of technology that we

operate in.

Requirements

The outcomes listed below describe the tasks the Technical Support Specialist may be expected to carry out. This list is indicative of the role and is not exhaustive.

  • Ensure customer satisfaction is maintained throughout and during and following any
  • implementation project
  • Provide technical and product support to new and existing customers
  • Advocate customer needs/issues cross-departmentally
  • Utilise Salesforce & Epicor to ensure that all cases are captured and actively managed
  • Establish and manage effective support processes to support customers to a high standard
  • Establish and maintain relationships in the company to minimise any churn
  • Handle customer issues and escalate where necessary to ensure customer satisfaction
  • Develop and implement a regular reporting regime of support activity
  • Ensure that all activities are conducted in an ethical honest manner in line with company
  • targets are met
  • policies and within an economical framework

Quality / Health & Safety Accountability

  • All staff are authorised to take suitable action to prevent, avoid and where possible eliminate quality and health and safety issues within their job area.

People Specification

The ideal person fulfilling this role will have the following skills and characteristics.

  • Good communication skills both written and oral
  • An understanding of ITIL / ITSM principles and frameworks preferred
  • Strong problem solving and analytical skills
  • Be self-managing and a self-starter
  • A high customer service ethic
  • A collaborative working style
  • Previous experience in a technical services desk environment is highly desirable

Qualifications

  • A science, engineering, computer sciences, business degree or polytechnic qualification is preferred but not mandatory for the right candidate.
  • Relevant sector experience will be valued alongside of any academic qualifications.

Experience

  • Customer Service / Technical Support / Technical Account Management experience required.
  • Technology industry experience such as Telematics, SaaS, IoT, and Wireless preferred

Benefits

This is a great time to join an agile and fast-growing technology company thats taking on the world. Coretex is the kind of company that gives you the opportunity to make a difference.

The Coretex team is driven, professional and focused. Were big on teamwork and open doors. We are passionate about providing our customers with the best technology and experience, and we like to have fun while were doing so.

The development and growth opportunities are as unlimited as our business growth locally and internationally.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Core Technical Support Specialist

Motorola Solutions

Posted 5 days ago

VIEW JOBS 3/14/2019 12:00:00 AM 2019-06-12T00:00 1. Provide 2nd and 3rd line support interfacing with suppliers as required to resolve complex issues and agreeing solutions with Technical Design Authorities 2. Delivery of the Core Technical Support remit ensuring the availability of the function across a 24/7, 365 day pattern including on call requirements 3. Liaise with Customers on all complex issues that can not be resolved satisfactorily by 1st and 2nd line teams, taking ownership through to resolution whilst maintaining communication flow throughout 4. Develop and discharge the Applications, Infrastructure and Spares Management related processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management. 5. Ensuring the Core Network Infrastructure systems are patched to the correct level required by our security accreditors. 6. Ensuring the Core Network Infrastructure are performing within required capacity management parameters. 7. Ensuring Core Network Infrastructure uptimes are within the business defined SLAs. 8. Ensuring Core Network Infrastructure hardware is maintained. 9. Support and undertake the installation of new or upgraded Core Network Infrastructure components, systems and services. 10. Support and evolve Operational Acceptance criteria activities 11. Support the User Acceptance Testing, User Trials and Service Commencement requirements 12. Maintain Technical Support policies, processes and tools related to the Core Network Infrastructure Motorola Solutions San Diego CA

Technical Support Specialist

Coretex