Technical Support Specialist

Essential Job Duties and Responsibilities:

• Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.

• Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.

• Provide on-call customer support line coverage outside standard business hours.

• Be fluent in the following technologies:

• Microsoft Office

• Web Browsers, Edge, Firefox, Chrome

• Network basics for file transfers and management

• Windows Desktop Operating System

• Virtual Private Network (VPN)

• All Rain and Hail software available on agent, adjuster, and policyholder sites

• Acrobat Reader

• VDI Management

• Mobile Device Management

• Document and explain requests for software modifications to programming staff.

• Be knowledgeable with the following hardware components:

• Personnel Computers, Laptops and Mobile Device

• Workstation and Server components

• Scanners and Printer

• Other work duties as assigned by management.

Knowledge, Skills, and Abilities

• Professional communication and people skills.

• Ability to troubleshoot and problem solve.

• Basic Windows, PC and Mobile Device Troubleshooting experience.

• Detail oriented, with organizational skills.

• Ability to work independently under general supervision.

• Flexible work schedule as priorities dictate.

Valid driver's license for duties involving local travel.