Technical Support Specialist

Excellent opportunity to join All Roads Company, a rapidly growing organization with headquarters in Maryland. We are seeking a Technical Support Specialist to join our internal IT team and support our equipment, commercial truck, and automotive operations from our Dundalk, MD location. This is an on-site role and may require travel to other locations in Maryland and/or Delaware. This is a full-time, benefits-eligible role.

The ideal candidate has a strong background in a technical support role, is self-motivated, and has a strong Microsoft base of knowledge.

What we offer you - Benefits

• Medical, dental, vision, disability, life, and supplemental insurance offerings

• 401(k) with company contribution

• Paid time off

• Company paid holidays

• Tuition Reimbursement program

• Employee referral bonus program

General Responsibilities:

• Identify, research, and resolve technical problems for end users

• Manage existing business systems and software for our equipment, commercial truck, and automotive divisions

• Assist department leaders in identifying, analyzing, and implementing solutions or business process improvements

• Work with existing technology solution vendors to optimize performance and feature adoption

• Take proactive measures to identify and improve internal efficiencies; remain current on best practices and market trends

• General technology projects and tasks as assigned

Requirements Include:

• 2-5 years of proven technical support experience or experience in a related role

• Experience in Microsoft/ Office 365/ SharePoint/ Active Directory/ Salesforce environments a plus

• Successful history of managing technical projects through all phases including planning, implementation, and monitoring

• High School Diploma Required, College or Certifications a plus

• Strong organizational skills and attention to detail

All Roads does not provide H1-B sponsorship.

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.