Technical Support Specialist

Adobe Systems Incorporated Los Angeles , CA 90009

Posted 3 months ago

Systems / Technical Support Engineer

THE COMPANY

Trusted by more than 240,000 businesses worldwide, Magento Commerce is the leading provider of open omnichannel innovation to retailers, brands and branded manufacturers across retail B2C and B2B industries. In addition to its flagship open source eCommerce platform, Magento Commerce boasts a strong portfolio of cloud-based omnichannel solutions empowering merchants to successfully integrate digital and physical shopping experiences. With over $50B in gross merchandise volume transacted on the platform, Magento Commerce is the dominant provider to the Internet Retailer Top 1000, counting more than double the clients to the next closest competitor, and to the Internet Retailer Hot 100. Magento Commerce is supported by a vast global network of solution and technology partners, a highly active global developer community and the largest eCommerce marketplace for extensions available for download on the Magento Marketplace.

RESPONSIBILITIES

Magento is looking for a customer focused and service-minded individual to join our global Customer Support team. The primary responsibility of this role is to provide technical assistance to our Merchants and Partners to resolve issues pertaining to our Magento Enterprise Edition eCommerce software platform. The Technical Support Engineer will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, the Incumbent will carry out projects as assigned and work cross-functionally with other departments in providing our customers with a world class support experience.

REQUIREMENTS

  • Effectively handle, manage and resolve technical issues that come in to our technical support center via phone, email and support portal

  • Collaborate across teams to identify root cause for technical issues

  • Escalate issues to engineering as required with thorough details and documentation

  • Own and drive technical issues through to resolution

  • Proficient with technical problem solving methodologies

  • Ability to adapt and change in a fast paced environment

  • Ability to effectively communicate technical details to all audiences

  • Excellent communication and interpersonal skills

  • Strong organizational and time management skills

  • Strong customer facing skills

  • On-call rotation and work off hours as required

Basic Qualifications

  • Intermediate to Extensive experience with programming/scripting of various kinds. PHP, Node.js, Perl, Java and Python applications

  • Understanding of web technologies; Apache, NGINX, Redis, Memcached

  • Some experience with IaaS solutions, such as AWS, Microsoft Azure

  • Ability to do the job in exquisite written and spoken English

  • Deep understanding of complete, modern hosting stacks

  • Experience or familiarity with CDNs

  • Knowledge of DNS

  • Understanding of SSL certificates and encryption

  • Ability to use Git

  • Knowledge of Magento eCommerce, or any other eCommerce Platforms

  • Relational database skills, Familiarity with MySQL and database queries

  • Familiarity with using a ticketing and tech support platforms such as Zendesk, Freshdesk and Salesforce

  • Any level of software QA experience or exposure

WORKING FOR MAGENTO

Working at Magento means becoming part of one of the fastest growing commerce solutions companies on the planet. More than 240,000 merchants rely on us to fuel their growth.

A career at Magento puts you on the cutting-edge of the commerce industry and offers many opportunities for advancement. And, as a part of our family of products and services, you'll also gain valuable exposure to a wealth of commerce knowledge, experience, a global customer and employee base, and world-class resources.

We're always looking for talented people who want to help shape the future of commerce, and who believe in the power of collaboration

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Specialist

Dover Corporation

Posted 3 weeks ago

VIEW JOBS 10/24/2018 12:00:00 AM 2019-01-22T00:00 Technical Support Specialist Apply now " Date: Oct 23, 2018 Location:Los Angeles, CA, US, 90001 Company: Dover Corporation The Company Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation and is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems. Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace. Are you a self-motivated, confident, and an energetic individual who understands the Printing and Product Identification industry? Are you passionate and competitive about exceeding sales results and customer expectations? In this role you'll be… The expert in providing internal and external Markem-Imaje (M-I) customers with product and technical pre/post sales support You'll have an opportunity to.. Contribute to business growth and sustainment through technical involvement, influence and teamwork. You should possess… The ability to manage complex projects and applications as an operation top-level contributor and specialist for customer/sales support? Great package including Bonus, CAREER Growth and Great Benefits… Top 5 principal activities: 1.Provides technical pre- and post- sales support to M-I internal and external customers, by phone or on-site, trains employees, installation guidance and finding solutions on unique, complex or recurrent technical problems, projects and applications. 2.Collaboration and teamwork with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities 3.Identify and suggest opportunities for process and product improvements. Participate and contribute to continuous improvement initiatives. 4.Duties may include, new equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service related activities as directed by management. 5.Support all new product launches and introductions along with any required sales support and will be assigned specific new products for development, testing, training and knowledge building Top 6 skills for this job. 1.Enthusiasm and competitiveness with a passion for our customers', our products, solutions and services. 2.Technical aptitude with ability to learn new skills 3.Strong territory and time management skills 4.Excellent communication skills, both written and verbal. 5.Ability to work independently and a highly motivated self-started. Most also work well in a team. 6.Ability to travel as needed with little advanced notice – up to 50% of the time Required Experience: 1.Must be able to perform in a fast-paced environment and effectively handle competing priorities and timelines. 2.Bachelor's degree from a technical school or equivalent experience; 5+ more years of mission-critical field service related experience. 3.Highly organized All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Dover Corporation Los Angeles CA

Technical Support Specialist

Adobe Systems Incorporated