Hendrick Medical Center Brownwood , TX 76802
Posted 2 weeks ago
JOB SUMMARY Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client#s daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems. JOB REQUIREMENTS Minimum Education High School Diploma or GED Minimum Work Experience None Required Licenses/Certifications N/A Required Skills, Knowledge, and Abilities Written and oral communication skills Ability to use critical thinking skills to analyze and solve problems Ability to manage multiple deadlines and tasks Ability to work successfully in a team environment Occasional night, weekend, and holiday work Occasional off-campus and overnight travel for site visits and training Customer service or helpdesk experience helpful Familiar with Microsoft Office products including Excel, Word, and PowerPoint Meets all criteria of Tech I Develop and create documentation and support materials Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps Develop and edit customer and technical support knowledge base documentation Monthly Technology Report Manage projects as assigned Extensive knowledge of hardware deployments, installations and troubleshooting Software installation and troubleshooting (OS, IE, Java, etc) Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc) Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari). Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging. Knowledge of mobile tracking software (unlocking devices in Absolute) Designated Driver Yes OSHA Category 3-Low Risk
JOB SUMMARY
JOB REQUIREMENTS
Minimum Education
High School Diploma or GED
Minimum Work Experience
None
Required Licenses/Certifications
N/A
Required Skills, Knowledge, and Abilities
Written and oral communication skills
Ability to use critical thinking skills to analyze and solve problems
Ability to manage multiple deadlines and tasks
Ability to work successfully in a team environment
Occasional night, weekend, and holiday work
Occasional off-campus and overnight travel for site visits and training
Customer service or helpdesk experience helpful
Familiar with Microsoft Office products including Excel, Word, and PowerPoint
Meets all criteria of Tech I
Develop and create documentation and support materials
Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps
Develop and edit customer and technical support knowledge base documentation
Monthly Technology Report
Manage projects as assigned
Extensive knowledge of hardware deployments, installations and troubleshooting
Software installation and troubleshooting (OS, IE, Java, etc)
Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)
Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.
Knowledge of mobile tracking software (unlocking devices in Absolute)
Designated Driver
Yes
OSHA Category
3-Low Risk
Hendrick Medical Center