Technical Support Spec I

JOB SUMMARY Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client#s daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems. JOB REQUIREMENTS Minimum Education â-High School Diploma or GED Minimum Work Experience â-None Required Licenses/Certifications â-N/A Required Skills, Knowledge, and Abilities â-Written and oral communication skills â-Ability to use critical thinking skills to analyze and solve problems â-Ability to manage multiple deadlines and tasks â-Ability to work successfully in a team environment â-Occasional night, weekend, and holiday work â-Occasional off-campus and overnight travel for site visits and training â-Customer service or helpdesk experience helpful â-Familiar with Microsoft Office products including Excel, Word, and PowerPoint â-Meets all criteria of Tech I â-Develop and create documentation and support materials â-Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps â-Develop and edit customer and technical support knowledge base documentation â-Monthly Technology Report â-Manage projects as assigned â-Extensive knowledge of hardware deployments, installations and troubleshooting â-Software installation and troubleshooting (OS, IE, Java, etc) â-Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc) â-Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari). â-Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging. â-Knowledge of mobile tracking software (unlocking devices in Absolute)

JOB SUMMARY

Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client's daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

Minimum Education

â-High School Diploma or GED

Minimum Work Experience

â-None

Required Licenses/Certifications

â-N/A

Required Skills, Knowledge, and Abilities

â-Written and oral communication skills

â-Ability to use critical thinking skills to analyze and solve problems

â-Ability to manage multiple deadlines and tasks

â-Ability to work successfully in a team environment

â-Occasional night, weekend, and holiday work

â-Occasional off-campus and overnight travel for site visits and training

â-Customer service or helpdesk experience helpful

â-Familiar with Microsoft Office products including Excel, Word, and PowerPoint

â-Meets all criteria of Tech I

â-Develop and create documentation and support materials

â-Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps

â-Develop and edit customer and technical support knowledge base documentation

â-Monthly Technology Report

â-Manage projects as assigned

â-Extensive knowledge of hardware deployments, installations and troubleshooting

â-Software installation and troubleshooting (OS, IE, Java, etc)

â-Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)

â-Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

â-Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.

â-Knowledge of mobile tracking software (unlocking devices in Absolute)