Technical Support -Sd-Technical Troubleshooting L1-7687504

Mphasis Limited Michigan , ND 58259

Posted 2 weeks ago

Role: Technical Support - SD

Location: Pontiac.

General Responsibilities:

To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality are required.

Duties:

"" Answer contacts promptly and professionally

  • Log/Validate all contacts Call Handling Database

  • Resolve a high percentage of customer problems using the relevant tools and systems

  • Manage end to end all calls logged, providing regular updates to customers on call status

  • Complete follow-on actions as appropriate

  • Invoke Escalation Procedures within defined time frames

  • Adhere to Policies & Procedures

  • Work to achieve individual and team goals

  • Protect confidential and sensitive information and materials

  • Observe strict compliance to licensing,"

ITO-GENERIC-SERVICE DESK -TECHNICAL TROUBLESHOOTING L1


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Technical Support -Sd-Technical Troubleshooting L1-7687504

Mphasis Limited