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San Diego , CA 92120
Posted 3 months ago
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Satechi is looking for a tech savvy and highly motivated Technical Support to join its dynamic Customer Service Department. This position is responsible for receiving and responding to customer support calls regarding product and service issues, controlling and coordinating the customer service by maintaining customer satisfaction, and other duties as assigned.
- The successful candidate must be tech savvy and have a thorough understanding of all company product, policies, and procedures.
- Must be able to anticipate and resolve customer issues in a professional and timely manner. Provide superior customer service and remote troubleshooting assistance. Must be organized, creative, and solution focused with a positive attitude.
- Manage all aspects of support and ticketing system. Manage support via phone and email and admin systems.
- Master various tools and software required to complete the tasks.
- Proactively identify process improvement opportunities and implement enhancement solutions. Develop both routine and ad hoc reports for tracking support optimization.
- Excellent written and verbal communication skills in English
- Experience in ticketing systems (Zendesk)
- Proficiency in Microsoft Office skills
- Intermediate to Expert knowledge of MAC operating system
- Strong troubleshooting skills
- Ability to keep a happy attitude
- Passion for tech gadgets
- Office Hours: 8:30am-5:00pm
- Prospective employee will be eligible for below benefits after completion of 90 day trial period:
- Health and Dental insurance plans,
- Paid Holidays
- Vacation Time
- Paid sick leave
- Participation in the company's 401(k) savings plan with employer matching contribution