Technical Support & Sales Specialist

Job Type

Full time

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named "The Marble City" and "Scruffy City", names we have embraced for our unique charm.

We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet.

Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the "Not-So-Crazy Cat Lady" with all the entertaining toys and effective solutions she could ever imagine.

We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.

Summary of Position: Answer inbound calls to assist our Brand customers with their pet product needs.

This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of 'being the most trusted pet brands'. Responsibilities: Provide our customers with excellent service Offer and sell our vast array of products by finding product solutions which meet the customer's and their pet's needs Identify the customer's product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe Follow policies & procedures to ensure quality & consistency on every customer interaction Consistently meet and exceed Customer Care accountabilities Qualifications: HS diploma or GED 1 - 3 years of Customer Service experience preferred Ability to offer, promote and sell products/services to existing and prospective customers Great communication skills Ability to type at least 40 words per minute Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system Passionate about improving the customer experience Ability to thrive in a fast-paced environment with change Accountabilities:

Sales Goals Branded Customer Satisfaction Scores Quality Assurance Attendance Wrap Time Compliance Unavailable Time Average Handle Time Relationships: Directly reports to Assistant Manager Works in conjunction with all Customer Care Specialists

BENEFITS:

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow!

We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength.

We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.