Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technical Support

Expired Job

SA Technologies Inc. - NA Atlanta , GA 30301

Posted 2 months ago

Title: IT Support Specialist

Location: Atlanta, GA

Duration: 11 months

C2C and STEM-OPT are not available

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.

Job Summary:

The role of the IT Support Specialist is to assist customers who are experiencing any procedural or operating difficulty with the use of DECAL equipment, program specific applications and methods, industry standard IT applications, products, or services. The IT Support specialist will work in a team that consist of multiple tiers of specialist who work on all facets of our customer's computer systems.

Essential Duties and Responsibilities:

  • Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7-10, Office Suite, various browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Assist users with information security and privacy questions, provides direction for correct course of action. Supports and responds to 750 user's problems and 3000 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user incidents in the agency tracking system.

  • Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals.

  • Troubleshoots desktop and network printing problems for various vendor printing devices. Resolves issues submitted from the IT Support Telecom admin; escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendor's printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified.

  • Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications.

  • Provides assistance to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services.

  • Image systems with proper OS and application build on desktop and laptop computers. Support agency proprietary client and web applications in use by agency programs.

  • Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. Can coincide with other co-workers or peers without exhibiting behavioral extremes. Performs work activities requiring negotiating, instructing, persuading, or speaking to others; and respond appropriately to constructive criticism from a supervisor. The ability to perform work unsupervised, make certain decisions independently and understand appropriate timing to escalate problems.

  • Distributes user requests to other IT support specialist when high call volume or work is at peak levels. This position occasionally requires evening and weekend work.

  • Must be able to lift 40 pounds.

Technical Competencies:

Knowledge of TCP/IP, wireless communications, LAN Speeds and general problems, Good knowledge of DHCP, DNS, and WINS. Microsoft Operating Systems, Office Applications, and browsers. Understanding functionality of laptops, desktops, printers, and scanners.

Entry Qualifications:

  • High School Diploma or GED and Six months' experience as an IT support specialist.

  • Analytical and problem-solving skills.

  • The position requires experience in hardware, software, and networking troubleshooting.

  • Customer service training and/or experience are beneficial and highly desirable.

  • Must maintain confidentiality.

  • Ability to meet deadlines.

  • Excellent written and verbal communications.

Preferred Qualifications

  • Associate Degree from an accredited college/university in Information Systems or equivalent field and 2 years' experience as an IT support specialist. Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.

  • Knowledge of Active Directory and Microsoft OS system repair and operations; service configurations; registry operations, updates, modifications; scripting language and automation.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Finishing Technical Support CoOp Spring 2019

Westrock Company

Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at Finishing Technical Support Co-op Spring 20191000 Abernathy Rd, NEAtlanta, Georgia, 30328United States CAREEROPPORTUNITYThiscandidate will maintain relationships and technical support to all foldingcarton plant. They will be a key liaisonbetween Director of Technical Finishing and all folding plants. They will visitthe plants regularly with or without accompaniment to better understand andsupport the folding plant on technical projects while recommending solutions toimprove quality and machine productivity. They will manage special projects to ensure successful implementation. They will follow up with any outstandingissues or projects. They will help in providing basic training resources suchas One-Point-Lessons. HOW YOUWILL IMPACT WESTROCK Visits plantsregularly based on an A, B, C criteria. Providesconsultation/support for quality and efficiency performance. Makesrecommendations on upgrades to existing systems to improve quality andefficiencies. Follows throughwith outstanding technical issues or new projects.Managesimplementation of custom projects.Help Identifiesany gaps toward improvements in finishing departments. Utilizes excel,word, power point as needed for recording plant support visits.Participates inOEM training as time allows WHAT YOUNEED TO SUCCEEDHighSchool diploma required, Associates degree (or related certification) a plusAbilityto troubleshoot basic technical problemsCompetentwith basic computer software (i.e. Excel, Word, and Outlook)Proficientin relationship building in a team environmentFriendly,outgoing personalityFoldingCarton Finishing background a plusAbilityto understand quality and production reportsHasContinuous Improvement / Process Improvement experience a plusWillingnessand ability to travelTravel:75%Accountability Westrock Company Atlanta GA

Technical Support

Expired Job

SA Technologies Inc. - NA