Topcon Medical Systems (TMS), based in Oakland, NJ, is a leading developer and supplier of diagnostic equipment for the ophthalmic community. Topcon's mission is to make impossible ideas possible, by constantly developing new optical and measurement technologies. Our goal is simple: to provide you with the most innovative equipment so that you can better serve your patients. For over 40 years, TMS has been leading the way with the most technically advanced instrumentation in the marketplace. Our product line comprises the largest selection of precision instruments from one manufacturer ... providing products for a wide range of applications, including imaging, diagnostic, refractive, surgical, and delivery. Whatever your particular instrument requirements, Topcon has the innovative solution you need. All of our products are developed with the practitioner's needs in mind and backed up by a network of dedicated service specialists. Topcon Medical Systems is a wholly owned subsidiary of Topcon Corporation of Tokyo, Japan.
The technical support engineer will be the first point of contact to our clients, to troubleshoot technical issues via the phone or remote assistance.
Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
Manage the software installation
Troubleshoot Topcon products remotely
Provide remote assistance via internet connection or phone
Provide technical support to customers, distributors and employees
Complete issues escalated by support team (Open/track RMA's for repair.)
Complete repair/site visit reports in CRM system
Basic knowledge of SQL, LAN Networking and Microsoft office
Good written & verbal communication skills.
Must have follow up skills
Good organization skills. Must be able to multitask: quickly analyze and resolve specific problems
Negotiation, people, and critical thinking skills.
Ability to deal effectively with customers.
Work under minimal supervision.
Basic knowledge of SQL ,LAN Networking and Microsoft office
Knowledge of medical device troubleshooting
Education & Experience:
Knowledge, Skills, and Abilities:
Must be able to troubleshoot technical issues with professionalism and tact
Strong IT background
Must be able to work flexible hours