Willis Towers Watson Tampa , FL 33602
Posted 3 weeks ago
The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He/She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.
Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8AM-5PM to 12PM-9PM dependent upon business needs. Each technician will have a turn at being on-call, including weekends.
Key Responsibilities include:
Utilize a ticket system for issue/problem response, logging, and resolution
Daily upkeep of inventory counts/quality, sales floor, and storage appearance.
Provide first level diagnosis for potential resolution for hardware and software issues
Face-to-Face and phone/remote support with sales agents up to Executive team members
Receive and re-deploy employee equipment daily
Assist with desktop/laptop imaging and audio/visual requests, as needed
Perform equipment moves, equipment upgrades, and/or repairs as needed
Process intermediate Active Directory tasks up to and including terminations and new hires
Connect new workstations to network and host systems
Any other activities assigned by your manager
What you need to be successful:
Demonstrate an upbeat, positive attitude
Possess a heightened drive to succeed above and beyond the call of duty
Experience working both Face-to-Face and phone / remote technical support
Experience working with a variety of employee roles/departments.
Intermediate knowledge of the Microsoft Office Suite (O365), Active Directory, Windows, and Mac OS
Familiar with LAN, WLAN, VLAN, and basic network concepts.
Excellent customer service skills
What we would love to see:
Proven experience working under pressure requiring high attention to detail and communication.
Applicable certifications, namely A+, Network+, Security+, and or Windows/Mac OS certifications
TRANZACT, a WTW Company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet
Willis Towers Watson